Create and Invite a User Account

Create and invite a user account

1. In the Armor Management Portal (AMP), in the left-side navigation, click Account. 

2. Click Users. 

3. Click the plus ( + ) icon. 

4. Complete the First Name, Last Name, and Email Address fields. 

   • The email address you enter will be the username. 

5. Select a role for this user. 

   • You must assign a role to the user. 

   • You can assign multiple roles to the user. 

   • Set the “Is Employee” field = false (leaving it as false will setup the new user as an AMP user on the account currently in-context)

   • You can assign a default role (Admin, Technical, Billing). 

     • Admin contains every permission in AMP.

     • Technical contains mostly write-only permissions. 

     • Billing contains mostly read-only permissions 

   • To learn about Roles and Permissions, see Roles and Permissions.

6. Click Create User. An email will be sent to the user. After 96 hours, the sign-up link in the email will expire.

   • If the link expires, you can resend the user invitation. In the Users screen, hover over the desired user, click the vertical ellipses, and then select Resend Invitation.

   • If you want to remove this newly created / invited user from your account, see Remove a newly created / invited user from your account.

Accept and complete a user invitation

Step 1: Open The Account Signup Email

1. In the email from Armor, click the link.

   • You will be redirected to enter your account security information, including payment information.

     • If you already coordinated your payment process with Armor, then you will not see the payment screen.

Step 2: Complete Your Security Information

In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.

1. Note your Armor username. 

   • The Username will be pre-populated with the email address of the Primary Contact for the account.

2. In Password and Confirm Password, create and enter an account password.

   • Your password must be at least 14 characters in length.

   • Your password must contain an upper-case character, a lower-case character, a number, and a special character.

   • Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.

   • You can only change your password once every 24 hours.

   • Passwords expire after 60 days. 

   • After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.

   • After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).

3. Complete the Challenge Phrase and Challenge Response. 

   • If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response. 

   • Do not use inappropriate language or suggestive material. 

   • The answer must be at least five characters long. 

4. In Phone Number, select your country code / flag, and then enter your phone number.

   • This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.

   • You can enter a phone number with spaces and special characters, such as (555) 555-555. 

   • (Optional) If your phone number contains an extension, enter the number in Extension. You cannot include spaces or special characters in this field.

5. Click Continue.

Step 3: Complete Your Payment Information

1. In Currency, select your currency.

2. (Optional) If your business is tax exempt, select I'm tax exempt.

   • In Tax Exempt ID, enter a valid tax exempt ID.

3. For Payment Method, mark the desired payment (credit card or bank account). 

Option 1: Credit Card

1. In Card Number, enter the credit card number.

2. In Expiration Date, select the appropriate month and year.

3. In CVV, enter the verification number for the credit card

4. In Country, select the corresponding country.

5. Click Submit.

You will be redirected to Armor Management Portal (AMP) login screen.

Option 2: ACH Bank Debit

1. In ABA / Routing Number, enter the corresponding banking number.

2. In Bank Account Number, enter the account number.

3. Select the appropriate Account Type.

4. In Bank Name, enter the name of the banking institution.

5. In Account Holder Name, enter the name of the account holder.

6. Click Submit.

You will be redirected to Armor Management Portal (AMP) login screen.

Remove a newly created / invited user from your account

You can remove a user account that is in the Invited status or Enabled status.

1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.

2. Click Users.

3. Locate the newly created user.

4. Hover over the user, and then click the vertical ellipses.

5. Select Remove User from Account.

6. Click OK.

Enable or disable a user account

1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.

2. Click Users.

3. Locate and hover over the desired user.

4. Click the vertical ellipses.

5. Click Enable or Disable.

6. Click OK.

1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.

2. Click Users.

3. Locate and hover over the desired user.

4. Click the vertical ellipses.

5. Select Remove User from Account.

6. Click OK.
   
   

Create and Invite a New Sub-Account (Add New Customer)

For Armor Partners looking to create new Customer Accounts, follow these instructions to create a Sub-Account in the Armor Management Portal.

1. Login to the Armor Management Portal (AMP)

2. Navigate to the Sub-Accounts section in the Customer Account section

   1. Account > Sub-Accounts

3. Click the icon to start

4. Fill out the "New Account" form

   1. Any section with "*" is a required field and will need to be populated before you are able to create the account.
      
      
      
      

Review the table below for field descriptions:
The Relationship Entity and Product Line fields will be auto-populated.

5. Click Create Account.

6. When you submit the account the following actions will happen:

   1. Armor account will be created

   2. Billing account will be created

   3. Salesforce will be updated with the Armor account id.

      1. This will be displayed in Salesforce in the general section in the Account Number field.

      2. Account status will be updated to "Active"

   4. An email will be sent that will welcome them to Armor and direct them to the account signup page.

      1. They are required to complete this before they can have access to Armor services.

7. The account setup as a partner customer and linked to the partner account

8. The account will be assigned to the product catalog(s) the partner is assigned to