Malware Protection

Topics Discussed

Product Overview

The Malware Protection services provide protection against malicious software ("malware"). Armor utilizes an enterprise-class malware protection application and deploys the application agent with the Armor Agent. The malware protection agent registers with an Armor management console that receives scan results and activity logs in real-time. Armor malware protection provides an extra level of detection on your hosts to identify suspicious activity and alert you to it. In addition to eradicating malware, each exploit generates community-powered insights—the collective knowledge of these insights is applied across more than 1,200 client environments.

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The malware protection agent registers with the Armor management portal (AMP) console, which receives scan results and activity logs in real-time. These logs are entered into the Spartan platform database, where SOC teams monitor alerts 24/7/365. If a critical detection occurs, the security information and event management platform (SIEM) will alert in near real-time. If new malware is discovered during our security operations and analytics, We work directly with the anti-virus (AV) vendor to have signatures created, and our teams create custom mitigation and/or detection techniques as threats emerge. This means an attack on one Armor customer provides protection for all others.

Frequently Asked Questions

How often are Malware scans performed?

Real-time scans continuously monitor for malware. Every time a file is received, opened, downloaded, copied, or modified, a real-time scan occurs. (In comparison, manual and scheduled scans only detect malware at specific times, when you run them.) If Deep Security detects no security risk, the file remains in its location and users can proceed to access the file. If Deep Security detects a security risk, it displays a notification message, showing the name of the infected file and the specific security risk.

Does Malware Protection help keep my environment compliant?

Yes. Armor's Malware Protection service addresses key change control processes required by PCI DSS, HIPAA, HITRUST, SAN CSC, NIST, and other frameworks.

Enable Trend Sub-Agent

As a prerequisite to installing Malware Protection, you must install the Trend sub-agent. Use the commands below to manage the Trend sub-agent.

Install Trend Sub-Agent:

Uninstall Trend Sub-Agent:

Trend Sub-Agent Status:

The following Trend commands are not relevant to the Malware service.

Trend Sub-Agent Help

Enable Malware Protection Service

Use the following commands to manage the Malware Protection service. Once the Trend sub-agent and the Malware service are enabled, you will be able to manages services in the Armor Toolbox.

Turn On Malware Protection:

Turn Off Malware Protection:

Malware Protection Status:

Malware Protection Help

View Malware Events

The Total Malware Events table displays detected malware events from the past 30 days. You can click the widget to filter the data in the table below the widgets.

The Malware Protection subagent detects the following malware types:

• TROJAN (TROJ)

• WORM

• EICAR (VIRUS)

• VIRTUS

• RANSOM (RANSOMWARE)

• SPYWARE

• ADWARE

• COINMINER (COIN_MINER)
  
  

1. In the Armor Management Portal (AMP), in the left-side navigation, click Security.

2. Click Malware Protection.

3. Review the widgets for malware events.

4. (Optional) Click a widget to filter the table.

View Service Health Data for Malware Protection

1. In the Armor Management Portal (AMP), in the left-side navigation, click Security.

2. Click Malware Protection.

3. Navigate to the Malware Protection Service table.

4. The status icons above the Malware Protection Service tableindicate the overall Malware Protection status for all of your instances. There are three status types:

   • OK (in green) indicates that your server's agent has communicated (hearbeated) with Armor.

   • Warning (in yellow) indicates that your server's agent appears to be reporting behind its expected timelines.

   • Needs Attention (in red) indicates that your server's agent has not properly communicated (heartbeated) with Armor.

The number of active scans will display in the top right corner of the table.

To learn how the overall Malware Protection status is determined, see Understand service health data for Malware Protection (below).

Understand Service Health Data for Malware Protection

In the Malware Protection screen, the Malware Protection Service table displays the various malware protection statuses of your virtual machines or instances:

• Green indicates a virtual machine in a Secured Malware Protection status.

• Yellow indicates a virtual machine in a Warning Malware Protection status.

• Red indicates a virtual machine in a Critical Malware Protection status.

The Malware Protection status can change based on the following two conditions:

• The date of your last scan (Last Scan)

• The date that Armor last received your data (Last Communication Date)

The overall status of your virtual machine is based on the individual status of your virtual machine's subcomponents (subagents), including Malware Protection.

Armor labels the Malware Protection status based on the worst status of the two conditions. For example, if the date of your last scan was 9 days ago, but Armor last received your data 72 hours ago, then overall, the Malware Protection status is Critical.

View Detailed Malware Protection Data

The Malware Protection details screen displays the malware that has been detected in your virtual machine or instance. This screen only shows data for the last 90 days.

1. In the Armor Management Portal (AMP), in the left-side navigation, click Security.

2. Click Malware Protection.

3. Locate and select the desired virtual machine or instance.

Run a Malware Scan

In the Malware Protection screen, you can run a manual scan for your virtual machine or instance. 

1. In the Armor Management Portal (AMP), in the left-side navigation, click Security. 

2. Click Malware Protection.

3. Within the Malware Protection Service table, locate the desired virtual machine or instance, then click Scan.

   1. The Scan column will display Scanning while the scan is running.

Users can also run a manual scan using the Armor Toolbox or using the CLI commands below:

View Malware Scan Activity

In the Malware Protection screen, on the Scan Activity tab, you can view details on current and past scans.

1. In the Armor Management Portal (AMP), in the left-side navigation, click Security.

2. Click Malware Protection.

3. Click Scan Activity.

Export Malware Protection Data

To export the data:

1. In the Armor Management Portal (AMP), in the left-side navigation, click Security.

2. Click Malware Protection.

3. (Optional) Use the filter function to customize the data displayed.

4. Below the table, click CSV. You have the option to export all the data (All) or only the data that appears on the current screen (Current Set).

Log Search for Malware

Users can search for Anti-virus/Malware events in Log Search. For instructions on how to access and use Log Search, please see our documentation here.

An example of AV/Malware logs can be seen below:

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For a full list of Log Search fields and descriptions, please visit our glossary here.