Creating a Service Request Guide
The following is a guide on how to create a Service Request from the Armor Support Portal.
To create a service request, please navigate to our Armor Support Portal.
- Click on Service Request to create a service request.
For instructions on how to report a suspected incident, read more at Reporting a Suspected Incident.
- Select the appropriate request type and in this guide we will be selecting “Rule Request”.
| Request Type | Description |
|---|---|
| ACL Management Request | Require assistance to manage your access control list |
| Vulnerability Scan Request | Require a fresh vulnerability scan to be performed |
| Automation Request | Require assistance with automation (e.g creating an automation playbook to perform data enrichment) |
| Log Source Request | Require assistance with log sources (e.g enable Sysmon log ingestion) |
| Human Penetration Test Request | Require a qualified human penetration tester to conduct a Vulnerability Assessment and Penetration Test |
| Rule Request | Require assistance with analytic rules (e.g. custom rule to detect for malicious IP interactions) |
| Threat Hunting Request | Require assistance for our team to perform a threat hunting exercise |
| Threat Intelligence Report | Require assistance for any threat intelligence related issues |
- Fill up the form
- Raise this request on behalf of
- Summary: e.g. Tune malicious IP interactions rule to reduce false positive
- Description
- Cloud Provider
- Attachment