Page Comparison

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Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.

2. Under Business Continuity, locate and select Continuous Server Replication.

3. In the drop-down menu, select the desired virtual machine.

4. Click Choose This.

5. Click Purchase.

   • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process.

   • For first-time subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete.

6. When Armor Support communicates that the add-on product has been fully provisioned:

   1. Return to the Virtual Machine screen.

   2. Locate and select the desired virtual machine.

   3. Click Backup + Recovery.

   4. Review the status for Server Replication. The status will change from Configuring to Enabled.

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Option 2: Order from the Virtual Machines screen

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Request-a-test-failover-and-view-a-test-failover-virtual-machine Request-a-test-failover-and-view-a-test-failover-virtual-machine

Request a test failover and view a test failover virtual machine

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Request a live recovery and view a live recovery virtual machine

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Troubleshooting

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You can request a live recovery to troubleshoot during an outage in your primary environment.  After a successful live recovery, you can view the live recovery virtual machine in the Armor Management Portal (AMP). 

During a live recovery, Armor recommends that you do not make any changes to your recovery virtual machine. Any change you make will not replicated in the primary virtual machine.

1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.

2. Click Tickets + Notifications. 

3. Click New Ticket. 

4. In Ticket Subject, enter Request for a Live recovery or Request for a test failover. 

   • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live recovery. 

5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.

6. In Ticket Explanation, enter the name of the corresponding virtual machine. 

7. Click Create Ticket. 

8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. 

   • Armor Support will update the ticket when the test failover is complete. 

9. On the left-side navigation, click Infrastructure. 

10. Click Virtual Machines. The recovery virtual machine will be listed in the table. 

    • The name of the recovery virtual machine will be the same as the primary virtual machine, along with a yellow icon.  

    • The primary virtual machine will not be listed in this table. 

    • The Continuous Server Replication section will not appear in the detailed screen screen for the test failover virtual machine.    

11. To access the live recovery virtual machine in the live recovery site, you must download and install the SSL/VPN client for the live recovery environment. 

    • You must download the client for your correct recovery location (DFW01-Recovery or ORD01-Recovery).
      

      • If your primary environment is DFW01, then you should download the client for ORD01-Recovery environment.

      • If your primary environment is ORD01, then you should download the client for DFW01-Recovery environment. 

    • To learn how to download and install the SSL/VPN client, see SSL VPN. 

12. To end the live recovery, create a support ticket and indicate your interest to end the live recovery. 

Related Documentation

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Topics Discussed