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To fully use this screen, you must have the following permissions assigned to your account:
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For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP). |
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Overview
You can use the Armor Marketplace to begin the purchase and configuration process for available add-on products.
Some add-on products in the Armor Marketplace may require additional support from Armor before you can use the add-on products.
When you select an add-on product, a ticket will be automatically created and sent to Armor Support to begin the configuration process. Additionally, the billing process will begin.
After a successful order, you can view your products in the Purchased Products section under Marketplace.
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View
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Purchased Products
In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
Click Purchased Products.
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Cancel a Product Subscription
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When you cancel a product subscription, the cancellation will take place immediately; however, you will still be charged for the full amount until the end of the billing cycle. |
In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
Click Purchased Products.
Locate and hover over the desired product.
Click the vertical ellipses.
Click Cancel.
Click Cancel Subscription.
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Topics Discussed
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This section describes the add-on products that are available to Armor's private cloud and Armor Anywhere users.
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Order a Marketplace add-on product
Step 1: Review product information
In addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.
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Basic
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Advanced
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Enterprise
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Basic
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VM Configuration and Deployment
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Ticketing/Incidents
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24/7/365
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*Infrastructure Management pertains to Armor's private cloud solutions only
Step 2: Order Additional Support
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Armor Support.
- Locate the desired add-on product option, and then select Choose This.
- Mark Terms & Conditions.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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You can use this product to receive additional assistance during the onboarding process.
Step 1: Review product information
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This product offers guided onboarding services with training.
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This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support.
With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training.
For additional information, please contact your Account Manager.
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This product offers managed onboarding services with a dedicated advanced onboarding representative and project support.
With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training.
For additional information, please contact your Account Manager.
Step 2: Order Onboarding Support
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Armor Onboarding.
- Locate the desired add-on product option, and then select Choose This.
- Mark Terms & Conditions.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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Application Performance Monitoring (APM)Step 1: Review product informationArmor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product. Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal.
Step 2: Order Application Performance Monitoring
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Topics Discussed
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