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Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Server Replication

  • Write Server Replication

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Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.

  2. Under Business Continuity, locate and select Continuous Server Replication.

  3. In the drop-down menu, select the desired virtual machine.

  4. Click Choose This.

  5. Click Purchase.

    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process.

    • For first-time subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete.

  6. When Armor Support communicates that the add-on product has been fully provisioned:

    1. Return to the Virtual Machine screen.

    2. Locate and select the desired virtual machine.

    3. Click Backup + Recovery.

    4. Review the status for Server Replication. The status will change from Configuring to Enabled.

Note

Review the following table to better understand the Backup + Recovery section:

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Note

After your add-on product has been fully provisioned, Armor recommends that you request a test failover, simply to verify the service is functional. To learn more, see Request a test failover and view a test failover virtual machine.


Option 2: Order From The Virtual Machines Screen

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Excerpt
nameRequest a test failover and view a test failover virtual machine

You can request a test failover to meet compliance requirements or to verify that the Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.

After a successful test failover, you can view the test failover virtual machine in the Armor Management Portal (AMP).

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.

  2. Click Tickets + Notifications.

  3. Click the plus ( + ) icon.

  4. In Subject, enter Request for a test failover.

  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.

  6. In Description, enter the name of the corresponding virtual machine.

  7. Click Create Ticket.

    • Armor Support will update the ticket when the test failover is complete.

  8. To view the test failover virtual machine, on the left-side navigation, click Infrastructure.

  9. Click Virtual Machines.

    • The name of the test failover virtual machine will include the name of the primary virtual machine, along with - Test added to the name. For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will be My Company - Test.

    • The Continuous Server Replication section will not appear in thedetailed screen screen for the test failover virtual machine.

  10. (Optional) To access the test failover virtual machine in the test failover site, you must download and install the SSL/VPN client for the test failover environment.

    • You must download the client for your correct recovery location (DFW01-Recovery or ORD01-Recovery).

      • If your primary environment is DFW01, then you should download the client for ORD01-Recovery environment.

      • If your primary environment is ORD01, then you should download the client for DFW01-Recovery environment.

    • To learn how to download and install the SSL/VPN client, see SSL VPN.

  11. To end the test failover, create a support ticket and indicate your interest to end the test failover.

    • Armor Support will remove the test failover virtual machine from your AMP account.

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Request a live recovery and view a live recovery virtual machine

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You can request a live recovery to troubleshoot during an outage in your primary environment.  After a successful live recovery, you can view the live recovery virtual machine in the Armor Management Portal (AMP). 

During a live recovery, Armor recommends that you do not make any changes to your recovery virtual machine. Any change you make will not replicated in the primary virtual machine

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Troubleshooting

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.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.

  2. Click Tickets + Notifications. 

  3. Click New Ticket. 

  4. In Ticket Subject, enter Request for a Live recovery or Request for a test failover. 

    • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live recovery. 

  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.

  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 

  7. Click Create Ticket. 

  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. 

    • Armor Support will update the ticket when the test failover is complete. 

  9. On the left-side navigation, click Infrastructure. 

  10. Click Virtual Machines. The recovery virtual machine will be listed in the table. 

    • The name of the recovery virtual machine will be the same as the primary virtual machine, along with a yellow icon.  

    • The primary virtual machine will not be listed in this table. 

    • The Continuous Server Replication section will not appear in the detailed screen screen for the test failover virtual machine.    

  11. To access the live recovery virtual machine in the live recovery site, you must download and install the SSL/VPN client for the live recovery environment. 

    • You must download the client for your correct recovery location (DFW01-Recovery or ORD01-Recovery).

      • If your primary environment is DFW01, then you should download the client for ORD01-Recovery environment.

      • If your primary environment is ORD01, then you should download the client for DFW01-Recovery environment. 

    • To learn how to download and install the SSL/VPN client, see SSL VPN. 

  12. To end the live recovery, create a support ticket and indicate your interest to end the live recovery. 

Info

Troubleshooting

If you cannot view or access the Backup + Recovery section in the Virtual Machine screen, consider that: 

  • You have not ordered Continuous Server Replication service. 

  • Armor Support has not completely provisioned the service.

    • This service may take up to two business days to appear in your AMP account. 

  • You do not have permission to order and view this service. 

    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions. 

Cancel Continuous Server Replication (Disaster Recovery)

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To cancel Continuous Server Replication service:

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Virtual Machines.

  2. Locate and select the desired virtual machine.

  3. Click the Backup + Recovery tab.

  4. Click Remove Server Replication.

  5. Confirm the service removal by clicking on Remove Replication.

    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the service removal process.



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