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1. Note your Armor username.

   • The Username will be pre-populated with the email address of the Primary Contact for the account.

2. In Password and Confirm Password, create and enter an account password.

   • Your password must be at least 12 characters in length.

   • Your password must contain an upper-case character, a lower-case character, a number, and a special character.

   • Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.

   • You can only change your password once every 24 hours.

   • Passwords expire after 60 days.

   • After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.

   • After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).

3. Complete the Challenge Phrase and Challenge Response.

   • If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response.

   • Do not use inappropriate language or suggestive material.

   • The answer must be at least five characters long.

4. In Phone Number, select your country code / flag, and then enter your phone number.

   • This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.

   • You can enter a phone number with spaces and special characters, such as (555) 555-555.

   • (Optional) If your phone number contains an extension, enter the number in Extension. You cannot include spaces or special characters in this field.

5. Click Validate to validate the phone number entered.

   • You will receive a phone call; answer the phone, and then follow the instructions.

   • (Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see Configure multi-factor authentication for your account.

6. Click Continue.

1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.

2. Click SSL VPN.

3. Click Members.

4. Click the plus ( + ) icon.

5. In the field, enter and select the name of the user, or their email address.

6. Mark the desired data center or data centers that the user can connect to.

7. Click Submit.

   • The newly added user will appear in the table; the table is organized in alphabetical order, based on the first name of the user.

8. Click Client.

9. Click Download SSL VPN client.

   • AMP will automatically detect your operating system; however, you can click Download for another platform to view other operating system options.

   • When you open the client, follow the on-screen installation instructions.

   • For Windows users, the client will download as a .zip file.

     • Extract the installation files to your local hard drive.

     • Launch the installer.exe file to begin the installation.

     For Mac OS users, the client will download as a .tgzfile.

     • Extract the installation files to your local hard drive.

     • Access the mac_phat_client folder, and then run the naclient.pkg installer.

     • When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)

     • To launch the SSL VPN client, in your Applications folder, search for naclient.

     • If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client.

10. After installation, open the client.

    • In the drop-down menu, default will be listed.
      
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11. Click Settings.

    • To add a new connection, you must enter a Connection Alias, Hostname/IP Address, and Port, which you can find in AMP.
      
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12. Return to AMP, specifically to the Client section of the SSL VPNscreen.

13. Use the Client Configuration table to locate the data center and corresponding information to add to the client.
    
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14. Under Client Configuration, copy the Location information, and then paste that information into Connection Alias.

15. Under Client Configuration, copy the HOST/FQDN information, and then paste that information into Hostname/IP Address.

16. Under Client Configuration, copy the Port information, and then paste that information into Port.

17. Click Add.

18. Click OK.

19. In the drop-down menu, select the newly created connection.

20. Log into the client.

    • Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP).

Step 1: Create an IP Group

In the Firewall screen, each entry in the table represents a single firewall rule; however, each firewall rule can contain several IP addresses or just a single IP address.

You can combine related IP addresses into a single IP Group. For example, if you want to block traffic from three separate IP address, you do not have to create three separate firewall rules. Instead, you can combine the three separate IP addresses into a single, configurable IP Group. Then, when you create a firewall rule, you can pick the newly created IP Group as your Source or Destination IP addresses.

1. In the Armor Management Portal (AMP), on the left-side navigation, click Security.

2. Click Firewall.

3. If you have virtual machines in various data centers, then in the top drop-down menu, select the desired data center.

4. Click IP Groups.

5. Click Actions, and then click New Group.

6. In IP Group Name, enter a descriptive name.

   • Armor recommends that you add Source or Destination into the name of the IP Group to help you identify the IP Group as the Source or Destination IP group.

7. In Add Members To Group, enter a member, and then click the plus icon.

   • You can enter:

     • A single IP address

     • A range of IP addresses

     • CIDR

   • You must add at least one member.

   • You can add multiple members to a service group.

8. Click Apply.

   • The newly created IP group will appear at the bottom of the table.

Step 2: Create a Service Group

In the Firewall screen, each entry in the table represents a single firewall rule; however, each firewall rule can contain several protocols (and ports).

You can combine related protocols (and ports)into a Service Group. For example, if you want to create a firewall rule to block three types of traffic, you do not have to create three separate firewall rules. Instead, you can combine the three types of traffic (protocols and ports) into a single, configurable Service Group. Then, when you create a firewall rule, you can pick the newly created Service Group.

1. In the Armor Management Portal (AMP), on the left-side navigation, click Security.

2. Click Firewall.

3. If you have virtual machines in various data centers, then in the top drop-down menu, select the desired data center.

4. Click Service Groups.

5. Click Actions, and then click New Group.

6. In Service Group Name, enter a descriptive name.

7. In Add Members To Group, enter the service or sub-protocol, and then click the plus ( + ) icon.

   • You must add at least one member.

   • You can add multiple members to a service group.

     
     

     Service or sub-protocol	Notes	Example
     Services (TCP, UDP, etc.)	You must enter a port number. These services are not case-sensitive.	tcp/80 TCP/80 Tcp/80 tCp/80
     Additional services (AARP, AH, etc.)	These additional services are not case-sensitive. Do not enter a port number with these additional services.	ATALK igmp Gre
     Sub-protocols (echo-reply, redirect, etc.)	You must enter icmp, followed by the specific sub-protocol. You must enter the sub-protocol in lower-case letters. Do not enter a port number.	icmp/source-host-isolated icmp/time-exceeded

     
     

8. Click Apply.

   • The newly created service group will appear at the bottom of the table.

For a complete list of supported services and sub-protocol, see Review supported services and sub-protocols.

Step 3: Create a Firewall Rule

1. In the Armor Management Portal (AMP), on the left-side navigation, click Security.

2. Click Firewall.

3. If you have virtual machines in various data centers, then in the top menu, click the corresponding data center.

4. Click Actions, and then click New Rule.

   • If you do not see Actions, then click Create a Firewall Rule.

5. In Name, enter a descriptive name.

6. In Action, select Allow to allow specified traffic to access your virtual machine or Block to block specified traffic.

7. Under Service, enter and select the name of the desired Service Group.

   • To learn how to create a Service Group, see Create a service group.

8. Under Source, enter and select the name of the desired IP Group.

   • To learn how to create an IP Group, see Create an IP group.

9. Under Destinations, in the field, enter and select the name of the desired IP Group.

10. Click Save Rule.

After you create a rule, Armor recommends that you place the rule in the correct order.

Reorder a Rule:

1. Under Rule, in the numbered fields, enter a number to move the rule to a different position.

   • If you have more than 25 rules, the additional rules will be placed in a secondary section within the Firewall screen. To reorder and move these additional rules into a higher position, enter a number under the Order column, and then press Enter on your keyboard.

2. In the top menu that appears, click Save.

Disable a Rule:

1. Locate and hover over the desired rule.

2. Click the vertical ellipses.

3. Click Disable Rule.

4. Click Disable Rule again.

5. In the top menu that appears, click Save.
   
   

In the Armor Management Portal (AMP), roles are similar to job titles that you can create and assign to your users. You can populate these roles with certain permissions. For example, you can create an Audit role, and then you can add specific permissions that will give the assigned user permission to access audit-related features.

By default, a new administrator account contains an Admin role with all the available permissions selected.

When you create a new user account, you must assign that user a role. You can assign a default role or create a new role.

You can use Armor's StatusHub page to review the status of Armor's infrastructure, as well as other Armor services, such as the Armor Management Portal (AMP).

Additionally, you can use StatusHub to receive notifications and updates regarding infrastructure outages.

1. Access Armor's StatusHub page. 

2. In the top menu,

1. click Subscribe. 

2. Select your desired notification method (Email, SMS, Slack,

1. or Webhook), and then enter the corresponding information, such as your email address for

1. the Email

1.  tab. 

2. Select a notification type. There are two options.  

   1. To receive information about every Armor service,

1. 1. click All services. This option will send you information about: 

      1. All data centers

      2. Armor API

      3. Armor Management Portal

   2. To receive information about specific Armor services,

1. 1. click Selected Services. 

      1. Next

1. 1. 1. to Choose services,

1. 1. 1. click Select.   

      2. Click the desired data center, and then

1. 1. 1. click Select

1. 1. 1.  to receive information for every infrastructure component for that data center.  

2. During an unexpected outage (or incident), you may receive multiple updates regarding the status of an outage.

   • To receive multiple updates during an outage,

1. • select OFF for Do not notify on intermediate incident updates.

   • To simply receive one notification regarding the beginning of an outage, and then one notification regarding the completion of an outage,

1. • select ON for Do not notify on intermediate incident updates.

1. Click Subscribe. 

Armor recommends that you configure your account to receive notifications for Account, Billing, and Technical events.

1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.

2. Click Settings.

3. Click Notification Preferences.

4. Use the slider to make your desired changes.
   

   • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP).

   • Select Email to receive notifications through email.

   • You can select both notification options.

5. Click Update Notification Preference to save your changes.
   
   

An organization allows you to specify when a group of users should be added to a specific support ticket, based on the subject matter of the ticket. For instance, for a billing-related ticket, you can indicate that members of the Billing organization should be notified. When a support ticket is shared with an organization, all users within the organization will receive an initial email notification.

1. n the Armor Management Portal (AMP), in the left-side navigation, click Support.

2. Click Tickets.

3. Click Manage Organizations or Organizations.

4. Select the desired organization.

5. To add a user, enter and select the name of the user.

   • The change will be automatically saved.