Page Comparison

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Note
This topic only applies to Armor's private cloud users who are account administrators and new to the Armor Management Portal (AMP).

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title	Step 2: Complete Your Security Information

Note
In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.

Note your Armor username.
- The Username will be pre-populated with the email address of the Primary Contact for the account.
In Password and Confirm Password, create and enter an account password.
- Your password must be at least 12 characters in length.
- Your password must contain an upper-case character, a lower-case character, a number, and a special character.
- Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.
- You can only change your password once every 24 hours.
- Passwords expire after 60 days.
- After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.
- After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).
Complete the Challenge Phrase and Challenge Response.
- If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response.
- Do not use inappropriate language or suggestive material.
- The answer must be at least five characters long.
In Phone Number, select your country code / flag, and then enter your phone number.
- This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.
- You can enter a phone number with spaces and special characters, such as (555) 555-555.
- (Optional) If your phone number contains an extension, enter the number in Extension. You cannot include spaces or special characters in this field.
Click Validate to validate the phone number entered.
- You will receive a phone call; answer the phone, and then follow the instructions.
- (Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see Configure multi-factor authentication for your account.
Click Continue.

Note
If you already coordinated with Armor to pay with a check, then you will be redirected to Armor Management Portal (AMP) login screen.

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title	Step 3: Complete Your Payment Information

In Currency, select your currency.
(Optional) If your business is tax exempt, select I'm tax exempt.
- In Tax Exempt ID, enter a valid tax exempt ID.
For PaymentMethod, mark the desired payment (credit card or bank account).

Option 1: Credit card

Note
Cardholder Name,Address,City,State, andPostal Codewill be pre-populated with the name and contact information for thePrimary the Primary Contacton the account.

In Card Number, enter the credit card number.
In Expiration Date, select the appropriate month and year.
In CVV, enter the verification number for the credit card
In Country, select the corresponding country.
Click Submit.
- You will be redirected toArmor Management Portal (AMP) login screen.

Option 2: ACH Bank Debit

In ABA / Routing Number, enter the corresponding banking number.
In Bank Account Number, enter the account number.
Select the appropriate Account Type.
In Bank Name, enter the name of the banking institution.
In Account Holder Name, enter the name of the account holder.
Click Submit.
- You will be redirected to Armor Management Portal (AMP) login screen.

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title	Step 5: Enable and Install Your SSL/VPN Access

Note
For Account Administrators only.

In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
Click SSL VPN.
ClickMembers.
Click the plus ( + ) icon.
In the field, enter and select the name of the user, or their email address.
Mark the desired data center or data centers that the user can connect to.
ClickSubmit.
- The newly added user will appear in the table; the table is organized in alphabetical order, based on the first name of the user.
ClickClient.
Click Download SSLVPN client.
- AMP will automatically detect your operating system; however, you can click Download for another platform to view other operating system options.
- When you open the client, follow the on-screen installation instructions.
- ForWindowsusers, the client will download as a .zip file.
  - Extract the installation files to your local hard drive.
  - Launch theinstaller.exefile to begin the installation.
  ForMac OSusers, the client will download as a.tgzfile.
  - Extract the installation files to your local hard drive.
  - Access the mac_phat_clientfolder, and then run the naclient.pkg installer.
  - When you run the installer, you will see an error regarding the certificate. ClickContinue. (In a future release, Armor will resolve the issue.)
  - To launch the SSL VPN client, in yourApplicationsfolder, search fornaclient.
  - Ifyou run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10. 11 and higher.
After installation, open the client.
- In the drop-down menu,defaultwill be listed.
ClickSettings.
- To add a new connection, you must enter aConnectionAlias,Hostname/IP Address, andPort, which you can find in AMP.
Return to AMP, specifically to theClientsection of theSSL VPNscreen.
Use theClient Configurationtable to locate the data center and corresponding information to add to the client.
UnderClient Configuration, copy theLocationinformation, and then paste that information intoConnectionAlias.
UnderClient Configuration, copy theHOST/FQDNinformation, and then paste that information intoHostname/IP Address.
UnderClient Configuration, copy thePortinformation, and then paste that information intoPort.
ClickAdd.
ClickOK.
In the drop-down menu, select the newly created connection.
Log into the client.
- Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP).

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title	Step 6: Create a Firewall Rule with a New IP Address Group

Step 1: Create an IP Group

In the Firewall screen, each entry in the table represents a single firewall rule; however, each firewall rule can contain several IP addresses or just a single IP address.

You can combine related IP addresses into a single IP Group. For example, if you want to block traffic from three separate IP address, you do not have to create three separate firewall rules. Instead, you can combine the three separate IP addresses into a single, configurable IP Group. Then, when you create a firewall rule, you can pick the newly created IP Group as your Source or Destination IP addresses.

In the Armor Management Portal (AMP), on the left-side navigation, click Security.
Click Firewall.
If you have virtual machines in various data centers, then in the top drop-down menu, select the desired data center.
Click IP Groups.
ClickActions, and then clickNew Group.
In IP Group Name, enter a descriptive name.
- Armor recommends that you add Source or Destination into the name of the IP Group to help you identify the IP Group as the Source or DestinationIP group.
In Add Members To Group, enter a member, and then click the plus icon.
- You can enter:
  - A single IP address
  - A range of IP addresses
  - CIDR
- You must add at least one member.
- You can add multiple members to a service group.
Click Apply.
- The newly created IP group will appear at the bottom of the table.

Step 2: Create a Service Group

In the Firewall screen, each entry in the table represents a single firewall rule; however, each firewall rule can contain several protocols (and ports).

You can combine related protocols (and ports)into a Service Group. For example, if you want to create a firewall rule to block three types of traffic, you do not have to create three separate firewall rules. Instead, you can combine the three types of traffic (protocols and ports) into a single, configurable Service Group. Then, when you create a firewall rule, you can pick the newly created Service Group.

In the Armor Management Portal (AMP), on the left-side navigation, click Security.
Click Firewall.
If you have virtual machines in various data centers, then in the top drop-down menu, select the desired data center.
Click Service Groups.
ClickActions, and then clickNew Group.
In Service Group Name, enter a descriptive name.

In Add Members To Group, enter the service or sub-protocol, and then click the plus ( + ) icon.
You must add at least one member.
You can add multiple members to a service group.

Service or sub-protocol
Notes
Example
Services (TCP, UDP, etc.)
You must enter a port number.
These services are not case-sensitive.
tcp/80
TCP/80
Tcp/80
tCp/80
Additional services (AARP, AH, etc.)
These additional services are not case-sensitive.
Do not enter a port number with these additional services.
ATALK
igmp
Gre
Sub-protocols (echo-reply, redirect, etc.)
You must enter icmp, followed by the specific sub-protocol.
You must enter the sub-protocol in lower-case letters.
Do not enter a port number.
icmp/source-host-isolated
icmp/time-exceeded

Click Apply.
The newly created service group will appear at the bottom of the table.

For a complete list of supported services and sub-protocol, seeReview supported services and sub-protocols.

Step 3: Create a Firewall Rule

In the Armor Management Portal (AMP), on the left-side navigation, click Security.
Click Firewall.
If you have virtual machines in various data centers, then in the top menu, click the corresponding data center.
ClickActions, and then clickNew Rule.
- If you do not seeActions, then clickCreate a Firewall Rule.
In Name, enter a descriptive name.
In Action, select Allow to allow specified traffic to access your virtual machine or Block to block specified traffic.
UnderService,enter and select the name of the desired Service Group.
To learn how to create a Service Group, see Create a service group.
UnderSource, enter and select the name of the desired IP Group.
To learn how to create an IP Group, see Create an IP group.
Under Destinations, in the field, enter and select the name of the desired IP Group.
Click Save Rule.

After you create a rule, Armor recommends that you place the rule in the correct order.

Note

If you are not familiar with ordering rules, contact Armor Support to help you properly order your firewall rules. It is extremely important to order rules in order to receive desired traffic.

To learn how to send a support ticket, seeArmor Support.

Reorder a Rule:

Under Rule, in the numbered fields, enter a number to move the rule to a different position.
If you have more than 25 rules, the additional rules will be placed in a secondary section within the Firewall Firewall screen. To reorder and move these additional rules into a higher position, enter a number under the Order Order column, and then press Enter on your keyboard.
In the top menu that appears, clickSave.

Disable a Rule:

Locate and hover over the desired rule.
Click the vertical ellipses.
ClickDisable Rule.
ClickDisableRuleagain.
In the top menu that appears, clickSave.

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title	Step 8: Create a User and Assign a Role

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ESLP:Invite a new user (snippet)

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Note
Repeat Step 8: Create An User and Assign A Role for every user you want to invite.

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title	Step 9: Enable SSL/VPN Access for Your Users

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title	Step 10: Subscribe to Data Center Notifications

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In the Armor Management Portal (AMP), in the left-side navigation, click Account.
Click Users.
Click the plus ( + ) icon.
Complete the First Name, Last Name, and Email Address fields.
- The email address you enter will be the username.
Select a role for this user.
- You must assign a role to the user.
- You can assign multiple roles to the user.
- You can assign a default role (Admin, Technical, Billing).
  - Admin contains every permission in AMP.
  - Technical contains mostly write-only permissions.
  - Billing contains mostly read-only permissions
- To learn about Roles and Permissions, see Roles and Permissions.
Click Create User. An email will be sent to the user. After 96 hours, the sign-up link in the email will expire.
- If the link expires, you can resend the user invitation. In the Users screen, hover over the desired user, click the vertical ellipses, and then select Resend Invitation.
- If you want to remove this newly created / invited user from your account, see Remove a newly created / invited user from your account.

Note
Repeat Step 8: Create An User and Assign A Role for every user you want to invite.

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title	Step 9: Enable SSL/VPN Access for Your Users

Before an invited user can download and install their SSL VPN, the account administrator must add the following permissions to their account:

Write SSL VPN Devices and Users
Read SSL VPN Devices and Users
Read Virtual Data Centers

Additionally, the account administrator must enable the account to access the SSL VPN client:

In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
Click SSL VPN.
Click Members.
In the top bar, select the data center that corresponds to your virtual machine.
- If you have virtual machines in multiple data centers, then you must configure the user for each data center. (Also, you must download the client for every data center you use.)
Under Active Members, type and select the desired username.
- The user can now access to AMP to download their SSL VPN client.

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title	Step 10: Subscribe to Data Center Notifications

You can use Armor's StatusHub page to review the status of Armor's infrastructure, as well as other Armor services, such as the Armor Management Portal (AMP).

Additionally, you can use StatusHub to receive notifications and updates regarding infrastructure outages.

Access Armor's StatusHub page.
In the top menu, click Subscribe.
Select your desired notification method (Email, SMS, Slack, or Webhook), and then enter the corresponding information, such as your email address for the Email tab.
Select a notification type. There are two options.
1. To receive information about every Armor service, click All services. This option will send you information about:
  1. All data centers
  2. Armor API
  3. Armor Management Portal
2. To receive information about specific Armor services, click Selected Services.
  1. Next to Choose services, click Select.
  2. Click the desired data center, and then click Select to receive information for every infrastructure component for that data center.
During an unexpected outage (or incident), you may receive multiple updates regarding the status of an outage.
- To receive multiple updates during an outage, select OFF for Do not notify on intermediate incident updates.
- To simply receive one notification regarding the beginning of an outage, and then one notification regarding the completion of an outage, select ON for Do not notify on intermediate incident updates.
Click Subscribe.

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title	Step 11: Configure Your Notification Preferences

Armor recommends that you configure your account to receive notifications forAccount, Billing, and Technical events.

Note

These notification preferences do not relate to support tickets.

To update your notification preferences for support tickets, seeNotification Preferences.

Account

You will receive a notification when:

A password expires in 14 days.
A password expires in 7 days.
A password expires in 24 hours.
A password has expired.

Billing

You will receive a notification when:

An invoice has posted.
An invoice is past due (2, 10, 15, 25, and 30 days).
A payment method will soon expire (1, 15, and 30 days).

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice.

In the Armor Management Portal (AMP), in the left-side navigation, click Account.
Click Users.
Locate and hover over the desired user.
Click the vertical ellipses.
Select Set as Primary Billing Contact.
Click OK.

Technical

You will receive a notification when:

A virtual machine will be deleted or downgraded.
CPU, disk, and memory utilization is at more than 90% for 5 minutes.
Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.

Note
You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.

In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
Click Settings.
ClickNotification Preferences.
Use the slider to make your desired changes.
- Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP).
- Select Email to receive notifications through email.
- You can select both notification options.
Click Update Notification Preference to save your changes.

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title	Step 12: Add a User to an Organization

An organization allows you to specify when a group of users should be added to a specific support ticket, based on the subject matter of the ticket. For instance, for a billing-related ticket, you can indicate that members of the Billing organization should be notified. When a support ticket is shared with an organization, all users within the organization will receive an initial email notification.

n the Armor Management Portal (AMP), in the left-side navigation, click Support.
Click Tickets.
Click Manage Organizations or Organizations.
Select the desired organization.
To add a user, enter and select the name of the user.
The change will be automatically saved.

Note
For more information on setting up access to Support Tickets, see Organizations.

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Versions Compared

Old Version 71

New Version 72

Key

Option 1: Credit card

Option 2: ACH Bank Debit

Step 1: Create an IP Group

Step 2: Create a Service Group

Step 3: Create a Firewall Rule