What is the difference between a test failover and a live recovery?
A test failover serves two purposes:
To verify that the add-on product has been fully provisioned in your environment
To meet compliance requirements
Additionally, a test failover does not affect your production environment.
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Similarly, while Armor will notify you about the end of an environment outage, you must contact Armor to request a restoration to your primary environment.
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To learn how to send a support ticket, see Armor Support. |
Who can request a live recovery?
Armor Support will only perform a live recovery when an authorized user has made the request to Armor.
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You must send a support ticket and indicate your interest to restore to your primary environment.
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To learn how to send a support ticket, see Armor Support. |
During a live recovery and restoration, how are the primary and live recovery virtual machines displayed in AMP?
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In a live recovery, only the live recovery virtual machine will be displayed in AMP, with the exception of the Log Management screen.
Both the primary virtual machine and the live recovery virtual machine will be displayed in the Log Management screen.
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The live recovery virtual machine will contain the same name as the primary virtual machine, along with a yellow icon. |
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In a live restoration, only the primary virtual machine will be displayed in AMP, with the exception of the Log Management.
Both the primary virtual machine and the live recovery virtual machine will be displayed in the Log Management screen.
During a test failover, how are the primary and test failover virtual machines displayed in AMP?
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Similar to accessing a primary virtual machine, to access a live recovery virtual machine, you must download and install the SSL/VPN client for Gen 4. You must download the client that corresponds to the correct recovery environment:
If your primary environment is DFW01, then you should download the client for the PHX01-Recovery environment.
If your primary environment is PHX01, then you should download the client for the DFW01-Recovery environment.
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To access a live recovery virtual machine, you cannot use the Gen 3 (my.armor.com) SSL/VPN client. You can only use the Gen 4 (amp.armor.com) SSL/VPN client. To learn how to download and install an SSL/VPN client in Gen 4, see SSL VPN - decomission. |
Will a live recovery and restoration affect my DNS?
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In a live recovery, your primary environment will be replicated in a live recovery environment, which will change the IP address.
You must update your DNS after the live recovery, as well as after the restoration.
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