To fully use this screen, you must have the following permissions assigned to your account:
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To fully use this screen, you must have the following permissions assigned to your account:
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For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP). |
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Anchor Armor Complete Armor Complete
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Armor Complete |
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This section describes the add-on products that are only available to Armor Complete users. |
Virtual Machines
Step 1: Review product information
Windows
- Windows
- 2008 R2 Datacenter
- 2008 R2 Standard
- 2008 R2 Web
- 2012 Datacenter
- 2012 R2 Standard
- 2012 Standard
- 2016 Standard (Desktop Experience)
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Windows servers require a minimum of 2 CPU and 2GB of memory. |
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2008 R2 Web and 2008 R2 Standard does not support CPUs 12 and above. |
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- 4
- 8
- 12
- 16
- 2
- 4
- 6
- 8
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- 4
- 8
- 12
- 16
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- 32
- 64
- 8
- 16
- 24
- 32
- 48
- 64
- 12
- 24
- 36
- 48
- 72
- 96
- 16
- 32
- 48
- 64
- 96
Linux
- CentOS
- RHEL
- Ubuntu
- 6
- 7
- 6
- 7
- 16.04
- 18.04
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Linux servers require a minimum of 1 CPU and 2GB of memory. |
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- 4
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- 8
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- 32
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- 64
- 12
- 24
- 36
- 48
- 72
- 96
- 16
- 32
- 48
- 64
- 96
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In addition to the Marketplace screen, you can order a virtual machine from the Virtual Machines screen. For additional information regarding the Virtual Machines screen, see Virtual Machines. |
In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- In the left-side navigation, click Virtual Machines.
- Locate and select the desired operating system and operating system version
- CentOS 6
- CentOS 7
- Red Hat 6
- Red Hat 7
- Ubuntu 16.04
- Ubuntu 18.04
- Windows Server 2008 R2
- Windows Server 2012 R2
- Windows Server 2012
- Windows Server 2016
- Use the Region drop-down menu to select the data center to host your virtual machine.
- Select the desired virtual machine based on your CPU and memory needs (GB).
- You can click High CPU or High Memory to filter the list of virtual machines. You can also click Show More Options to see every virtual machine offering.
- Armor labels virtual machines by CPU and memory features. For instance, 2x4 indicates that the virtual machine has 2 CPU and 4 GB of memory.
- In Name, enter a descriptive name for your virtual machine.
- In Workload, select New Workload.
- In New Workload Name, enter a descriptive name.
- In New Tier Name, enter a descriptive name.
- In Location, select the data center to host your virtual machine.
- Under Access Credentials, note your username to access the virtual machine.
- In Password, enter a secure password to use to access the virtual machine.
- You can also click Generate Password for AMP to generate a password.
- (Optional) For additional storage, under Storage Substrate and Disk Size, select your desired storage, and then click Add Disk.
- On the right-side menu, review the pricing information, and then click Purchase.
To view the status of your newly created virtual machine, in the left-side navigation, click Infrastructure, click Virtual Machines, and then search for your newly created virtual machine.
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After you create a virtual machine, Armor recommends that you:
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Security & Compliance
SSL Certificates
Step 1: Review product information
Armor, along with Global Sign, offers the following add-on product options to establish a secured, encrypted connection between your server and your user's browser:
Certificate type | Description |
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Domain SSL Certificate | This certificate offers:
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Domain SSL Certificate Wildcard | This certificate offers:
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Domain SSL Certificate with Subject Alternate Name | This certificate offers:
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Extended Validation SSL FQDN SAN | This certificate offers:
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Organizational SSL Certificate | This certificate offers:
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Organizational SSL Certificate Subject Alternate Name | This certificate offers:
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Organizational SSL Certificate Wildcard | This certificate offers:
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SSL Certificate with Extended Validation | This certificate offers:
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SSL Certificate with Extended Validation and Subject Alternate Name | This certificate offers your domains, subdomains, or IP addresses with:
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Step 2: Order an SSL Certificate
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select SSL Certificate.
- Locate the desired add-on product option, and then select Choose This.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
Coalfire Vulnerability Scanning
Step 1: Review product information
Use the Vulnerability Scanning for Compliance add-on product to meet compliance requirements and review potential issues discovered by the scans.
You can order the following add-on products:
- Navis HIPAA Vulnerability Scans
- Navis PCI Vulnerability Scans
- Navis PCI + HIPAA Vulnerability Scans
Step 2: Order Vulnerability Scanning
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Coalfire Vulnerability Scanning.
- Locate the desired add-on product, and then select Choose This.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
- When the product has been fully provisioned, you can view the Vulnerability Scanning screen in AMP for detailed information. To learn more, see Vulnerability Scanning.
Persistent Data Encryption
Step 1: Review product information
Use the Persistent Data Encryption add-on product to add and manage file encryption and access control for data at rest.
To fully use the Persistent Data Encryption add-on product, you must order the manager (Persistent Data Encryption Manager) and the agent (Persistent Data Encryption Agent).
Review the following options for the manager:
Data Security Manager (DSM) type | Description | CPU | Memory | Storage |
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Persistent Encryption DSM 10 - Virtual | This virtual DSM permits 10 agents or less. | 2 | 4 GB | 100 GB SSD |
Persistent Encryption DSM 25 - Virtual | This virtual DSM permits 25 agents or less. | 2 | 4 GB | 100 GB SSD |
Persistent Encryption DSM Enterprise - Virtual | This virtual DSM permits 10,000 agents or less. | 2 | 4 GB | 100 GB SSD |
Review the following options for the agent:
Agent type |
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Persistent Encryption Key Agent |
Persistent Encryption DSM Key Vault 1K |
Persistent Encryption Expert Agent |
Step 2: Order Persistent Data Encryption Manager
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Persistent Data Encryption Manager.
- Locate and select the desired add-on product option.
- In Name, enter a descriptive name to label the add-on product option.
- In Workload, you can select an existing workload or a new workload.
- If you select a new workload, then in New Workload Name, enter a descriptive name.
- In In Workload Tier, you can select an existing tier or a new tier.
- If you select a new tier, then in New Tier Name, enter a descriptive name.
- In Location, select a data center location.
- In Password, copy and store the password in a secure location. This password lets you access the virtual machine.
- You can click Generate to have Armor create a new password.
- You can also enter your own password. This password must follow the rules listed in the user interface.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Step 3: Order Persistent Data Encryption Agent
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Persistent Data Encryption Agent.
- Locate the desired add-on option, and then click Choose This.
- Click Purchase.
- (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Advanced WAF
Step 1: Review product information
Use the Advanced WAF add-on product for protection against many types of malicious application layer attacks with the following add-on product options:
Product Name | Bandwidth | CPU | Memory | Storage |
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1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (200 Mbps) - v17.x | 200 Mbps | 1 | 2 GB | 16 GB Fluid |
1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (1 Gbps) - v17.x | 1 Gbps | 1 | 2 GB | 16 GB Fluid |
Step 2: Order Advanced WAF
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Advanced WAF.
- Select the desired add-on product option.
- In Name, enter a descriptive name to label the add-on product option.
- In Workload, you can select an existing workload or a new workload.
- If you select a new workload, then in New Workload Name, enter a descriptive name.
- In In Workload Tier, you can select an existing tier or a new tier.
- If you select a new tier, then in New Tier Name, enter a descriptive name.
- In Location, select a data center location.
- In Password, copy and store the password in a secure location. This password lets you access the virtual machine.
- You can click Generate to have Armor create a new password.
- You can also enter your own password. This password must follow the rules listed in the user interface.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Business Continuity
Resource Monitor
Step 1: Review product information
Armor, along with Panopta, offers the following add-on product options to expand application visibility with additional monitors:
- 10 Advanced Resource Monitors
- 50 Advanced Resource Monitors
- 150 Advanced Resource Monitors
Step 2: Order a resource monitor
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Resource Monitor.
- Locate the desired add-on product option, and then click Choose This.
- Click Purchase.
- (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Backup & Recovery Anchor Backup & Recovery Backup & Recovery
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This Backup & Recovery add-on product from R1 Soft is geared towards users who utilize the London (LHR01), Amsterdam (AMS01), or Singapore (SIN01) data centers. If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup. |
Step 1: Review product information
Use the Backup and Recovery add-on product to backup your data on your secure cloud server.
To fully use the Backup and Recovery add-on product, you must order the server (Backup and Recovery Server) and the agent (Backup and Recovery Agent).
Step 2: Order Backup and Recovery Server
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Backup & Recovery Server.
- Select the desired add-on product.
- In Name, enter a descriptive name to label the add-on product option.
- In Workload, you can select an existing workload or a new workload.
- If you select a new workload, then in New Workload Name, enter a descriptive name.
- In In Workload Tier, you can select an existing tier or a new tier.
- If you select a new tier, then in New Tier Name, enter a descriptive name.
- In Location, select a data center location.
- In Password, copy and store the password in a secure location. This password lets you access the virtual machine.
- You can click Generate to have Armor create a new password.
- You can also enter your own password. This password must follow the rules listed in the user interface.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Step 3: Order Backup and Recovery Agent
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Backup & Recovery Agent.
- Click Choose This.
- Click Purchase.
- (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Continuous Server Replication (Disaster Recovery)
Use the Continuous Server Replication (Disaster Recovery) add-on product to meet compliance requirements and to keep your applications running during an environment outage.
To learn how to order this add-on product and to request a live recovery or test failover, see:
- Continuous Server Replication (Disaster Recovery) for native users
- The term native users refers to customers who have only used the Gen 4 (amp.armor.com) platform.
- Continuous Server Replication (Disaster Recovery) for upgraded users
- The term upgraded users refers to customers who previously used the Gen 3 (my.armor.com) platform, but have upgraded to the Gen 4 (amp.armor.com) platform.
Advanced Backup
If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup.
Networking - Load Balancer
Step 1: Review product information
Use the Load Balancer add-on product to distribute workloads to multiple web front-end servers to expand capacity for an application with the following add-on product options:
Product Name | Bandwidth | CPU | Memory | Storage |
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1x2 - Virtual Load Balancer (100 Mbps) - v17.x | 100 Mbps | 1 | 2 GB | 16 GB Fluid |
1x2 - Virtual Load Balancer with SSL Certificate (1 Gbps) - v17.x | 1 Gbps | 1 | 2 GB | 16 GB Fluid |
1x2 - Virtual Load Balancer with SSL Certificate (100 Mbps) - v17.x | 100 Mbps | 1 | 2 GB | 16 GB Fluid |
1x2 - Virtual Load Balancer with Traffic Script (1 Gbps) - v17.x | 1 Gbps | 1 | 2 GB | 16 GB Fluid |
1x2 - Virtual Load Balance with Traffic Script (200 Mbps) - v17.x | 200 Mbps | 1 | 2 GB | 16 GB Fluid |
Step 2: Order load balancer
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Load Balancer.
- Locate and select the desired add-on option.
- In Name, enter a descriptive name to label the add-on product option.
- In Workload, you can select an existing workload or a new workload.
- If you select a new workload, then in New Workload Name, enter a descriptive name.
- In In Workload Tier, you can select an existing tier or a new tier.
- If you select a new tier, then in New Tier Name, enter a descriptive name.
- In Location, select a data center location.
- In Password, copy and store the password in a secure location. This password lets you access the virtual machine.
- You can click Generate to have Armor create a new password.
- You can also enter your own password. This password must follow the rules listed in the user interface.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
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After you purchase a load balancer, you can also purchase a recovery virtual machine to complement the load balancer. After provisioning, you can navigate to the Marketplace screen to purchase Continuous Server Replication from Zerto. This option will only appear if you use theDFW01, PHX01, LHR01, or AMS0 data centers. To purchase a recovery virtual machine for your load balancer, see Continuous Server Replication (Disaster Recovery). |
Software
Microsoft SQL Server
Step 1: Review product information
Use the Microsoft SQL Server add-on product to store and retrieve data with the following add-on product options:
Microsoft SQL Server type | Core |
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SQL Server Express 2008 | |
SQL Server Express 2012 | |
SQL Server Express 2014 | |
SQL Server Express 2016 | |
SQL Server Express 2017 | |
SQL Server Web 2008 | 4 |
SQL Server Web 2012 | 4, 6, 8, 12, 16 |
SQL Server Web 2014 | 4, 6, 8, 12, 16 |
SQL Server Web 2016 | 4, 6, 8, 12, 16 |
SQL Server Web 2017 | 4, 6, 8, 12, 16 |
SQL Server Standard 2008 | 4, 6, 8 |
SQL Server Standard 2012 | 4, 6, 8, 12, 16 |
SQL Server Standard 2014 | 4, 6, 8, 12, 16 |
SQL Server Standard 2016 | 4, 6, 8, 12, 16 |
SQL Server Standard 2017 | 4, 6, 8, 12, 16 |
SQL Server Enterprise 2008 | 4, 6, 8 |
SQL Server Enterprise 2012 | 4, 6, 8, 12, 16, 24 |
SQL Server Enterprise 2014 | 4, 6, 8, 12, 16, 24 |
SQL Server Enterprise 2016 | 4, 6, 8, 12, 16, 24 |
SQL Server Enterprise 2017 | 4, 6, 8, 12, 16, 24 |
Step 2: Order Microsoft SQL Server
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select SQL Server.
- Locate the desired add-on product, and then click Choose This.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
Windows Remote Desktop Services License
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Windows Remote Desktop Services License.
- Locate the desired add-on product option, and then select Choose This.
- Click Purchase.
- (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
After a successful order, you will receive information to access the Microsoft portal to make your configurations.
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Order a Marketplace add-on product
Step 1: Review product information
In addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.
Basic | Advanced | Enterprise | |
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Pricing | Included, no additional cost | Monthly charge of $995 | Monthly charge of $10,500 or 10% of client MRR (whichever is higher) |
Self-Service Support | Basic | Advanced | Enterprise |
Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base. | Yes | Yes | Yes |
Included Infrastructure Management (For Armor Complete Only)* | Basic | Advanced | Enterprise |
VM Configuration and Deployment | Yes | Yes | Yes |
Addition/Removal of Services Including Backup and DR Configuration | Yes | Yes | Yes |
24/7 Server Monitoring | Yes | Yes | Yes |
Troubleshooting | Yes | Yes | Yes |
Patching Support | Yes | Yes | Yes |
OS Support | Yes | Yes | Yes |
Network Configuration Support | Yes | Yes | Yes |
Architecture Analysis and Guidance | No | No | Yes |
API Services | Basic | Advanced | Enterprise |
API Services Access | Full access, unlimited use | Full access, unlimited use | Full access, unlimited use |
Coverage and Engagement Profile | Basic | Advanced | Enterprise |
Security Operations Center | 24/7/365 | 24/7/365 | 24/7/365 |
Ticket Support | 24/7/365 | 24/7/365 | 24/7/365 |
Ticketing/Incidents | Unlimited Tickets or Open Incidents | Unlimited Tickets or Open Incidents | Unlimited Tickets or Open Incidents |
Phone Support | Not Applicable | 8am-5pm CST & GMT, M-F | Round-the-Clock Coverage 24/7/365 |
Response SLO | 48 hours | Not Applicable | Not Applicable |
Expanded Service Excellence | Basic | Advanced | Enterprise |
Customer Experience Manager | Not Applicable | Named Customer Experience Manager | Named Customer Experience Manager |
Business Reviews | Not Applicable | Not Applicable | Quarterly Executive Business Reviews (EBR) |
Response SLA | Basic | Advanced | Enterprise |
Ticket Handling | Not Applicable | Priority ticket handling. 6 hours for acknowledgement during coverage hours. | Priority ticket handling. 30 minutes for acknowledgement. |
Service Credit Eligibility | Not Applicable | Up to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident. | Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident. |
Incident Investigation | Each incident includes 2 free hours of investigation. | Each incident includes 2 free hours of investigation. | Each incident includes 2 free hours of investigation. |
*Infrastructure Management pertains to Armor Complete solutions only
Step 2: Order Additional Support
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Armor Support.
- Locate the desired add-on product option, and then select Choose This.
- Mark Terms & Conditions.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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You can use this product to receive additional assistance during the onboarding process.
Step 1: Review product information
Product | Description |
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Guided Onboarding | This product offers guided onboarding services with training. |
Enterprise Onboarding | This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support. With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training. For additional information, please contact your Account Manager. |
Managed Onboarding | This product offers managed onboarding services with a dedicated advanced onboarding representative and project support. With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training. For additional information, please contact your Account Manager. |
Step 2: Order Onboarding Support
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Armor Onboarding.
- Locate the desired add-on product option, and then select Choose This.
- Mark Terms & Conditions.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Click Purchased Products.
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Application Performance Monitoring (APM)Step 1: Review product informationArmor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product. Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal.
Step 2: Order Application Performance Monitoring
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