Versions Compared

Version Old Version 104 New Version 105
Changes made by

Former user

Former user

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Note
Home > Armor Complete - Product User Guide > Armor Marketplace

...

Insert excerpt
Marketplace Overview (snippet)
Marketplace Overview (snippet)
nopaneltrue

...

Anchor
Order an add-on productOrder a Marketplace add-on product
Order an add-on productOrder a Marketplace add-on product
Order a Marketplace add-on product

Virtual machines

Step 1: Review product information  

...

Note

After you create a virtual machine, Armor recommends that you:

  1. Create a firewall rule
    • By default, outbound and inbound traffic are blocked from virtual machines. To allow traffic, you must create a firewall rule. To learn more, see Firewall Rules.
  2. Download the SSL/VPN client.
    • To access the virtual machine, you must download the SSL/VPN client. To learn more, see SSL VPN.


...

Security & Compliance - SSL Certificates

Step 1: Review product information 

Armor, along with Global Sign, offers the following add-on product options to establish a secured, encrypted connection between your server and your user's browser:

Certificate typeDescription
Domain SSL Certificate

This certificate offers:

  • HTTPS in the address bar for a single domain
  • A padlock in the address bar
Domain SSL Certificate Wildcard

This certificate offers:

  • HTTPS in the address bar for unlimited subdomains
  • A padlock in the address bar
Domain SSL Certificate with Subject Alternate Name

This certificate offers:

  • HTTPS in the address bar for an additional subdomain
  • A padlock in the address bar
Extended Validation SSL FQDN SAN

This certificate offers:

  • HTTPS in the address bar for an additional domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar
Organizational SSL Certificate

This certificate offers:

  • HTTPS in the address bar for a single domain or IP address
  • A padlock in the address bar
Organizational SSL Certificate Subject Alternate Name

This certificate offers:

  • HTTPS in the address bar for an additional domain or IP address:
  • A padlock in the address bar
Organizational SSL Certificate Wildcard

This certificate offers:

  • HTTPS in the address bar for unlimited subdomains
  • A padlock in the address bar
SSL Certificate with Extended Validation

This certificate offers:

  • HTTPS in the address bar for a single domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar
SSL Certificate with Extended Validation and Subject Alternate Name

This certificate offers your domains, subdomains, or IP addresses with:

  • HTTPS in the address bar for an additional domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar

Step 2: Order an SSL Certificate 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select SSL Certificate.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Click Purchase.
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. 
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

...

Security & Compliance - Coalfire Vulnerability Scanning

Step 1: Review product information  

Use the Vulnerability Scanning for Compliance add-on product to meet compliance requirements and review potential issues discovered by the scans. 

...

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Coalfire Vulnerability Scanning.
  3. Locate the desired add-on product, and then select Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • When the product has been fully provisioned, you can view the Vulnerability Scanning screen in AMP for detailed information. To learn more, see Vulnerability Scanning. 

...

Security & Compliance - Persistent Data Encryption 

...

Review the following options for the manager: 

Data Security Manager (DSM) typeDescriptionCPUMemoryStorage
Persistent Encryption DSM 10 - Virtual

This virtual DSM permits 10 agents or less.

24 GB100 GB SSD
Persistent Encryption DSM 25 - Virtual

This virtual DSM permits 25 agents or less.

24 GB100 GB SSD
Persistent Encryption DSM Enterprise - Virtual

This virtual DSM permits 10,000 agents or less.

24 GB100 GB SSD

Review the following options for the agent: 

Agent type

Persistent Encryption Key Agent
Persistent Encryption DSM Key Vault 1K

Persistent Encryption Expert Agent

Step 2: Order Persistent Data Encryption Manager

...

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Persistent Data Encryption Agent.
  3. Locate the desired add-on option, and then click Choose This. 
  4. Click Purchase.  
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

...

Security & Compliance - Advanced WAF

Step 1: Review product information

Use the Advanced WAF add-on product for protection against many types of malicious application layer attacks with the following add-on product options: 

Product NameBandwidthCPUMemoryStorage
1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (200 Mbps) - v17.x200 Mbps12 GB16 GB Fluid
1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid

Step 2: Order Advanced WAF

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Advanced WAF.
  3. Select the desired add-on product option. 
  4. In Name, enter a descriptive name to label the add-on product option. 
  5. In Workload, you can select an existing workload or a new workload. 
    • If you select a new workload, then in New Workload Name, enter a descriptive name.
  6. In In Workload Tier, you can select an existing tier or a new tier.
    • If you select a new tier, then in New Tier Name, enter a descriptive name.
  7. In Location, select a data center location. 
  8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
    • You can click Generate to have Armor create a new password. 
    • You can also enter your own password. This password must follow the rules listed in the user interface. 
  9. Click Purchase. 
  10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

...

Business Continuity - Resource Monitor

Step 1: Review product information 

...

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Resource Monitor.
  3. Locate the desired add-on product option, and then click Choose This.
  4. Click Purchase.
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

...

Anchor
Backup & Recovery
Backup & Recovery
Business Continuity - Backup & Recovery

...

Armor, along with Dyn, offers the following add-on product options to improve your site's traffic flow:

DNS typeDescription

DNS Hosting Domain Name

The DNS type is a basic service ideal for single domain hosting.
DNS Active Failover Domain NameThis DNS type is an advanced service that monitors primary infrastructure to switchover to a standby Business Continuity / Disaster Recovery environment in a secondary location. 
DNS Traffic Management Domain NameThis DNS type is an advanced service that monitors all infrastructure to determine capacity needs, and then routes traffic appropriately.
DNS Traffic Director Domain NameThis DNS type is an advanced service that routes customers to one page or another based on multiple conditions or even physical location. This option includes Active Failover and Traffic Management options. 

Step 2: Order DNS

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Dyn Managed DNS.
  3. Locate the desired add-on product, and then select Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
  6. When Armor completes the purchase process, you will receive an email from Dyn to confirm your account and to setup a password for the Dyn portal.

...

Networking - Load Balancer

Step 1: Review product information

Use the Load Balancer add-on product to distribute workloads to multiple web front-end servers to expand capacity for an application with the following add-on product options: 

Product NameBandwidthCPUMemoryStorage
1x2 - Virtual Load Balancer (100 Mbps) - v17.x100 Mbps12 GB16 GB Fluid
1x2 - Virtual Load Balancer with SSL Certificate (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid
1x2 - Virtual Load Balancer with SSL Certificate (100 Mbps) - v17.x100 Mbps12 GB16 GB Fluid
1x2 - Virtual Load Balancer with Traffic Script (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid
1x2 - Virtual Load Balance with Traffic Script (200 Mbps) - v17.x200 Mbps12 GB16 GB Fluid

Step 2: Order load balancer

...

Use the Microsoft SQL Server add-on product to store and retrieve data with the following add-on product options: 

Microsoft SQL Server typeCore
SQL Server Express 2008
SQL Server Express 2012

SQL Server Express 2014


SQL Server Express 2016
SQL Server Express 2017
SQL Server Web 2008 4
SQL Server Web 2012 4, 6, 8, 12, 16
SQL Server Web 20144, 6, 8, 12, 16
SQL Server Web 20164, 6, 8, 12, 16
SQL Server Web 20174, 6, 8, 12, 16
SQL Server Standard 2008 4, 6, 8
SQL Server Standard 2012 4, 6, 8, 12, 16
SQL Server Standard 2014 4, 6, 8, 12, 16
SQL Server Standard 2016 4, 6, 8, 12, 16
SQL Server Standard 20174, 6, 8, 12, 16
SQL Server Enterprise 2008 4, 6, 8
SQL Server Enterprise 20124, 6, 8, 12, 16, 24
SQL Server Enterprise 2014 4, 6, 8, 12, 16, 24
SQL Server Enterprise 2016 4, 6, 8, 12, 16, 24
SQL Server Enterprise 2017 4, 6, 8, 12, 16, 24

Step 2: Order Microsoft SQL Server 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select SQL Server.
  3. Locate the desired add-on product, and then click Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

...

Software - Windows Remote Desktop Services License

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Windows Remote Desktop Services License.
  3. Locate the desired add-on product option, and then select ChooseThis.  
  4. Click Purchase.
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • After a successful order, you will receive information to access the Microsoft portal to make your configurations. 

...

Excerpt
hiddentrue

Support & Onboarding - Armor Support

Step 1: Review product information

In addition to the Basic Support that is included with every AMP account, Armor offers the following additional support tiers:


Basic

(Included, No Additional Cost)

Advanced

(Add-on, MRC, Annual)

Enterprise

(Add-on, MRC, Annual)

Self-Service Support

Basic

AdvancedEnterprise
Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base.YesYesYes
Included Infrastructure Management (For Armor Complete Only)*BasicAdvancedEnterprise

VM Configuration and Deployment

YesYesYes
Addition/Removal of Services Including Backup and DR ConfigurationYesYesYes
24/7 Server Monitoring YesYesYes
Troubleshooting YesYesYes
Patching SupportYesYesYes
OS Support YesYesYes
Network Configuration Support YesYesYes
Architecture Analysis and Guidance NoNoYes
API ServicesBasicAdvancedEnterprise
API Services Access Full access, unlimited useFull access, unlimited useFull access, unlimited use
Coverage and Engagement ProfileBasicAdvancedEnterprise
Security Operations Center24/7/36524/7/36524/7/365
Ticket Support24/7/36524/7/36524/7/365

Ticketing/Incidents

Unlimited Tickets or Open IncidentsUnlimited Tickets or Open IncidentsUnlimited Tickets or Open Incidents
Phone SupportNot Applicable8am-5pm CST & GMT, M-F

Round-the-Clock Coverage 

24/7/365

Response SLO48 hoursNot ApplicableNot Applicable
Expanded Service ExcellenceBasicAdvancedEnterprise
Client Experience ManagerNot ApplicableNamed Client Experience Manager Named Client Experience Manager 
Business ReviewsNot ApplicableNot ApplicableQuarterly Executive Business Reviews (EBR) 
Response SLABasicAdvancedEnterprise
Ticket HandlingNot ApplicablePriority ticket handling.  
6 hours for acknowledgement during coverage hours.		Priority ticket handling.  
30 minutes for acknowledgement. 
Service Credit EligibilityNot ApplicableUp to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident.Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident.
Incident InvestigationEach incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.

*Infrastructure Management pertains to Armor Complete solutions only

Step 2: Order Additional Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Armor Support.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. 
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

Support & Onboarding - Armor Onboarding

You can use this product to receive additional assistance during the onboarding process.

...

Excerpt
hiddentrue

Application Performance Monitoring (APM)

Step 1: Review product information 

Armor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product. 

Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal. 

Note
To learn more about this product, please see the New Relic documentation regarding New Relic APM features.

Step 2: Order Application Performance Monitoring

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Application Performance Monitoring.
  3. Click Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets + Notifications. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • When Armor completes the purchase process, you will receive an email from New Relic to confirm your account and to setup a password for the New Relic portal. 

...