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This topic only applies to Armor Complete | Note |
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This topic only applies to Armor Complete users who are account administrators and new to the Armor Management Portal (AMP). |
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| title | Step 5: Enable and Install Your SSL/VPN Access |
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For Account Administrators only. |
- In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.
- Click SSL VPN.
- Click Members.
- Click the plus ( + ) icon.
In the field, enter and select the name of the user, or their email address. Mark the desired data center or data centers that the user can connect to. Click Submit. - The newly added user will appear in the table; the table is organized in alphabetical order, based on the first name of the user.
- Click Client.
- Click Download SSL VPN client.
- AMP will automatically detect your operating system; however, you can click Download for another platform to view other operating system options.
- When you open the client, follow the on-screen installation instructions.
For Windows users, the client will download as a .zip file. - Extract the installation files to your local hard drive.
- Launch the installer.exe file to begin the installation.
For Mac OS users, the client will download as a .tgzfile. - Extract the installation files to your local hard drive.
- Access the mac_phat_client folder, and then run the naclient.pkg installer.
- When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)
- To launch the SSL VPN client, in your Applications folder, search for naclient.
- If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10.11 and higher.
- After installation, open the client.
- In the drop-down menu, default will be listed.
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- Click Settings.
- To add a new connection, you must enter a Connection Alias, Hostname/IP Address, and Port, which you can find in AMP.
- Return to AMP, specifically to the Client section of the SSL VPNscreen.
Use the Client Configuration table to locate the data center and corresponding information to add to the client.
- Under Client Configuration, copy the Location information, and then paste that information into Connection Alias.
- Under Client Configuration, copy the HOST/FQDN information, and then paste that information into Hostname/IP Address.
- Under Client Configuration, copy the Port information, and then paste that information into Port.
- Click Add.
- Click OK.
- In the drop-down menu, select the newly created connection.
- Log into the client.
- Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP).
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| title | Step 7: Create a Role and Add Permissions |
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In the Armor Management Portal (AMP), roles are similar to job titles that you can create and assign to your users. You can populate these roles with certain permissions. For example, you can create an Audit role, and then you can add specific permissions that will give the assigned user permission to access audit-related features. By default, a new administrator account contains an Admin role with all the available permissions selected. When you create a new user account, you must assign that user a role. You can assign a default role or create a new role. | Note |
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There are three default permissions in AMP: - Admin contains every permission in AMP.
- Technical contains mostly write-only permissions.
- Billing contains mostly read-only permissions.
If you want to use a default role, then you can skip to , then you can skip to Step 8: Create An User and Assign A Role. |
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| title | Step 8: Create a User and Assign a Role |
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| ESLP:Invite a new user (snippet) |
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Repeat Step 8: Create An User and Assign A Role. for every user you want to invite. |
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| title | Step 9: Enable SSL/VPN Access for Your Users |
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| ESLP:Enable SSL/VPN for your user (snippet) |
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| ESLP:Enable SSL/VPN for your user (snippet) |
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| title | Step 8: Create a User and Assign a Role10: Subscribe to Data Center Notifications |
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| ESLP:Invite a new user Subscribe to data center notifications (snippet) |
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| ESLP:Invite a new user Subscribe to data center notifications (snippet) |
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note | Repeat | 8: Create An User and Assign A Role for every user you want to invite.
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| title | Step 9: Enable SSL/VPN Access for Your Users |
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ESLP:Enable SSL/VPN for your user (snippet) | ESLP:Enable SSL/VPN for your user (snippet) | | nopanel | true |
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| title | Step 10: Subscribe to Data Center Notifications |
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| title | Step 11: Configure Your Notification Preferences |
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Armor recommends that you configure your account to receive notifications for Account, Billing, and Technical events.
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These notification preferences do not relate to support tickets. To update your notification preferences for support tickets, see Notification Preferences. |
Account| 11: Configure Your Notification Preferences |
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Armor recommends that you configure your account to receive notifications for Account, Billing, and Technical events. | Note |
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These notification preferences do not relate to support tickets. To update your notification preferences for support tickets, see Notification Preferences. |
| Account | You will receive a notification when: - A password expires in 14 days.
- A password expires in 7 days.
- A password expires in 24 hours.
- A password has expired.
| | Billing | You will receive a notification when: - An invoice has posted.
- An invoice is past due (2, 10, 15, 25, and 30 days).
- A payment method will soon expire (1, 15, and 30 days).
You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice. - In the Armor Management Portal (AMP), in the left-side navigation, click Account.
- Click Users.
- Locate and hover over the desired user.
- Click the vertical ellipses.
- Select Set as Primary Billing Contact.
- Click OK.
| | Technical | You will receive a notification when: You will receive a notification when: - An invoice has posted.
- An invoice is past due (2, 10, 15, 25, and 30 days).
- A payment method will soon expire (1, 15, and 30 days).
You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice. In - A password expires in 14 days.
- A password expires in 7 days.
- A password expires in 24 hours.
- A password has expired.
| Billing | - virtual machine will be deleted or downgraded.
- CPU, disk, and memory utilization is at more than 90% for 5 minutes.
- Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.
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You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts. |
- In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
- Click Settings.
- Click Notification Preferences.
- Use the slider to make your desired changes.
- Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP)
, in the left-side navigation, click Account
Click Users. Locate and hover over the desired user. Click the vertical ellipses. Select Set as Primary Billing Contact. Click OK. |
| Technical | You will receive a notification when: - A virtual machine will be deleted or downgraded.
- CPU, disk, and memory utilization is at more than 90% for 5 minutes.
- Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.
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You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts. |
- In the Armor
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- Select Email to receive notifications through email.
- You can select both notification options.
- Click Update Notification Preference to save your changes.
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| title | Step 12: Add a User to an Organization |
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An organization allows you to specify when a group of users should be added to a specific support ticket, based on the subject matter of the ticket. For instance, for a billing-related ticket, you can indicate that members of the Billing organization should be notified. When a support ticket is shared with an organization, all users within the organization will receive an initial email notification.
- n the Armor Management Portal (AMP), in the
top, right corner, click the vertical ellipses.Click Settings. Click Notification Preferences.Use the slider to make your desired changes.
- Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP).
- Select Email to receive notifications through email.
- You can select both notification options.
Click Update Notification Preference to save your changes. - left-side navigation, click Support.
- Click Tickets.
- Click Manage Organizations or Organizations.
- Select the desired organization.
- To add a user, enter and select the name of the user.
- The change will be automatically saved.
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For more information on setting up access to Support Tickets, see Organizations. |
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