Creating a Service Request
- Integration Service Account
Creating a Service Request Guide
The following is a guide on how to create a Service Request from the Armor Support Portal.
To create a service request, please navigate to our Armor Support Portal.
Click on Service Request to create a service request.
For instructions on how to report a suspected incident, read more at Reporting a Suspected Incident.
Select the appropriate request type and in this guide we will be selecting “Rule Request”.
Request Type | Description |
|---|---|
ACL Management Request | Require assistance to manage your access control list |
Vulnerability Scan Request | Require a fresh vulnerability scan to be performed |
Automation Request | Require assistance with automation (e.g creating an automation playbook to perform data enrichment) |
Log Source Request | Require assistance with log sources (e.g enable Sysmon log ingestion) |
Human Penetration Test Request | Require a qualified human penetration tester to conduct a Vulnerability Assessment and Penetration Test |
Rule Request | Require assistance with analytic rules (e.g. custom rule to detect for malicious IP interactions) |
Threat Hunting Request | Require assistance for our team to perform a threat hunting exercise |
Threat Intelligence Report | Require assistance for any threat intelligence related issues |
Fill up the form
Raise this request on behalf of
Summary: e.g. Tune malicious IP interactions rule to reduce false positive
Description
Cloud Provider
Attachment