{"type":"doc","content":[{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"This topic only applies to ","type":"text"},{"text":"Armor Enterprise Cloud ","type":"text","marks":[{"type":"strong"}]},{"text":"users who are account administrators and new to the Armor Management Portal (AMP).","type":"text"}]}]},{"type":"paragraph","content":[{"text":"As a first-time user in AMP, you must:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Complete the onboarding / invitation process","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Access AMP","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Invite users","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Set up your infrastructure","type":"text"},{"type":"hardBreak"}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Before you begin, Armor recommends that you review pre-installation/pre-deployment information, such as virtual machine offerings and supported browsers.","type":"text"}]},{"type":"paragraph","content":[{"text":"To learn more, see ","type":"text"},{"text":"Pre-deployment considerations for Armor Enterprise Cloud","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"Pre-Installation and Deployment Options","versionAtSave":"113"},"href":"https://armor-defense.atlassian.net/wiki/spaces/KB/pages/3519584260"}}]},{"text":".","type":"text"}]}]},{"type":"expand","attrs":{"title":"Step 1: Open the Account Signup Email"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the email from Armor, click the link.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will be redirected to enter your account security information, including payment information.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you already coordinated your payment process with Armor, then you will not see the payment screen.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]}]}]}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 2: Complete Your Security Information"},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. ","type":"text"},{"text":"To complete the account signup process and to log into AMP, you must be near this phone number.","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Note your Armor username.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The","type":"text"},{"text":" Username ","type":"text","marks":[{"type":"strong"}]},{"text":"will be pre-populated with the email address of the ","type":"text"},{"text":"Primary Contact","type":"text","marks":[{"type":"strong"}]},{"text":" for the account.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Password","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Confirm Password,","type":"text","marks":[{"type":"strong"}]},{"text":" create and enter an account password.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password must be at least 12 characters in length.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password must contain an upper-case character, a lower-case character, a number, and a special character.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can only change your password once every 24 hours.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Passwords expire after 60 days.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Complete the ","type":"text"},{"text":"Challenge Phrase","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Challenge Response","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you call Armor for technical support, you will be asked the ","type":"text"},{"text":"Challenge Phrase","type":"text","marks":[{"type":"strong"}]},{"text":", and you must correctly answer the ","type":"text"},{"text":"Challenge Response","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Do not use inappropriate language or suggestive material.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The answer must be at least five characters long.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Phone Number, ","type":"text","marks":[{"type":"strong"}]},{"text":"select your country code / flag, and then enter your phone number.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can enter a phone number with spaces and special characters, such as (555) 555-555.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) If your phone number contains an extension, enter the number in ","type":"text"},{"text":"Extension","type":"text","marks":[{"type":"strong"}]},{"text":". You cannot include spaces or special characters in this field.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Validate","type":"text","marks":[{"type":"strong"}]},{"text":" to validate the phone number entered.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will receive a phone call; answer the phone, and then follow the instructions.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see ","type":"text"},{"text":"Configure multi-factor authentication for your account","type":"text","marks":[{"type":"link","attrs":{"href":"https://armor-defense.atlassian.net/wiki/spaces/KB/pages/3519584028/User+Accounts#Configure-Multi-Factor-Authentication-(MFA)-for-your-account"}}]},{"text":".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Continue","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"If you already coordinated with Armor to pay with a check, then you will be redirected to Armor Management Portal (AMP) login screen.","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 3: Complete Your Payment Information"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Currency","type":"text","marks":[{"type":"strong"}]},{"text":", select your currency.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) If your business is tax exempt, select ","type":"text"},{"text":"I'm tax exempt","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Tax Exempt ID","type":"text","marks":[{"type":"strong"}]},{"text":", enter a valid tax exempt ID.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"For ","type":"text"},{"text":"Payment Method","type":"text","marks":[{"type":"strong"}]},{"text":", mark the desired payment (credit card or bank account).","type":"text"}]}]}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Option 1: Credit card ","type":"text","marks":[{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Cardholder Name, Address, City, State, and Postal Code will be pre-populated with the name and contact information for the Primary Contact on the account.","type":"text"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Card Number, ","type":"text","marks":[{"type":"strong"}]},{"text":"enter the credit card number.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Expiration Date","type":"text","marks":[{"type":"strong"}]},{"text":", select the appropriate month and year.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"CVV","type":"text","marks":[{"type":"strong"}]},{"text":", enter the verification number for the credit card","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Country","type":"text","marks":[{"type":"strong"}]},{"text":", select the corresponding country.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Submit","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will be redirected to Armor Management Portal (AMP) login screen.","type":"text"}]}]}]}]}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Option 2: ACH Bank Debit","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"ABA / Routing Number","type":"text","marks":[{"type":"strong"}]},{"text":", enter the corresponding banking number.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Bank Account Number","type":"text","marks":[{"type":"strong"}]},{"text":", enter the account number.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select the appropriate ","type":"text"},{"text":"Account Type.","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Bank Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter the name of the banking institution.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Account Holder Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter the name of the account holder.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Submit","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will be redirected to Armor Management Portal (AMP) login screen.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 4: Create a Virtual Machine with a New Workload"},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Workloads","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"tiers","type":"text","marks":[{"type":"strong"}]},{"text":" are visual tools used in the Armor Management Portal (AMP) to help you organize your virtual machines and corresponding resources. Workload refers to a container of virtual machines that live inside the Armor data center. Tiers are levels within workloads.","type":"text"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal, in the left-side navigation, click ","type":"text"},{"text":"Infrastructure","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Virtual Machines","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Hover over the plus ( + ) icon, and then click the ","type":"text"},{"text":"Virtual Machine","type":"text","marks":[{"type":"strong"}]},{"text":" icon.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you do not have any virtual machines listed, then click ","type":"text"},{"text":"Deploy","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"New","type":"text","marks":[{"type":"strong"}]},{"text":", and then select","type":"text"},{"text":" Virtual Machine","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Locate and select the desired operating system and operating system version.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the right side, use the ","type":"text"},{"text":"Region","type":"text","marks":[{"type":"strong"}]},{"text":" drop-down menu to select the data center to host your virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select the desired virtual machine based on your CPU and memory needs (GB).","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can click ","type":"text"},{"text":"High CPU","type":"text","marks":[{"type":"strong"}]},{"text":" or ","type":"text"},{"text":"High","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Memory","type":"text","marks":[{"type":"strong"}]},{"text":" to filter the list of virtual machines. You can also click ","type":"text"},{"text":"Show All Options","type":"text","marks":[{"type":"strong"}]},{"text":" to see every virtual machine offering.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Armor labels virtual machines by CPU and memory features. For instance, ","type":"text"},{"text":"2x4","type":"text","marks":[{"type":"strong"}]},{"text":" indicates that the virtual machine has 2 CPU and 4 GB of memory.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter a descriptive name for your virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Workload","type":"text","marks":[{"type":"strong"}]},{"text":", select ","type":"text"},{"text":"New Workload","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"New","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Workload","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter a descriptive name.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"New","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Tier","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter a descriptive name.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Location","type":"text","marks":[{"type":"strong"}]},{"text":", select and verify the data center to host your virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Under ","type":"text"},{"text":"Access","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Credentials","type":"text","marks":[{"type":"strong"}]},{"text":", note your username to access the virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Password","type":"text","marks":[{"type":"strong"}]},{"text":", enter a secure password to use to access the virtual machine.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password must contain:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"An upper-case letter","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A lower-case letter","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A number","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A special character: ! @ # $ % ^ * ( ) { } [ ]","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can also click ","type":"text"},{"text":"Generate Password ","type":"text","marks":[{"type":"strong"}]},{"text":"to allow Armor to create a password.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) For additional storage, under ","type":"text"},{"text":"Storage Substrate","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Disk Size","type":"text","marks":[{"type":"strong"}]},{"text":", select your desired storage, and then click ","type":"text"},{"text":"Add","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Disk","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the right-side menu, review the pricing information, and then click ","type":"text"},{"text":"Purchase","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"When you order a virtual machine, you are also ordering Intelligence Security Model (ISM) for the virtual machine. Prices for ISM will vary based on the number of virtual machines you have ordered. IMS pricing is based on the following tiered structure:","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Tier	Number of virtual machines
1	1 - 10
2	11 - 25
3	26 - 100
4	101- 250
5	251 - 500
6	500 +

Service or sub-protocol	Notes	Example
Services (TCP, UDP, etc.)	You must enter a port number. These services are not case-sensitive.	tcp/80 TCP/80 Tcp/80 tCp/80
Additional services (AARP, AH, etc.)	These additional services are not case-sensitive. Do not enter a port number with these additional services.	ATALK igmp Gre
Sub-protocols (echo-reply, redirect, etc.)	You must enter icmp, followed by the specific sub-protocol. You must enter the sub-protocol in lower-case letters. Do not enter a port number.	icmp/source-host-isolated icmp/time-exceeded

Service or sub-protocol

Notes

Example

Services (TCP, UDP, etc.)

You must enter a port number.

These services are not case-sensitive.

tcp/80
TCP/80
Tcp/80
tCp/80

Additional services (AARP, AH, etc.)

These additional services are not case-sensitive.

Do not enter a port number with these additional services.

ATALK
igmp
Gre

Sub-protocols (echo-reply, redirect, etc.)

You must enter icmp, followed by the specific sub-protocol.

You must enter the sub-protocol in lower-case letters.

Do not enter a port number.

icmp/source-host-isolated
icmp/time-exceeded

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"table","attrs":{"__autoSize":true},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Service or sub-protocol","type":"text"}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Notes","type":"text"}]}]},{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Example","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Services (TCP, UDP, etc.)","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"You must enter a port number.","type":"text"}]},{"type":"paragraph","content":[{"text":"These services are not 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additional services.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"ATALK","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"igmp","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Gre","type":"text"}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Sub-protocols (echo-reply, redirect, etc.)","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"You must enter ","type":"text"},{"text":"icmp","type":"text","marks":[{"type":"strong"}]},{"text":", followed by the specific sub-protocol.","type":"text"}]},{"type":"paragraph","content":[{"text":"You must enter the sub-protocol in lower-case letters.","type":"text"}]},{"type":"paragraph","content":[{"text":"Do not enter a port number.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"icmp/source-host-isolated","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"icmp/time-exceeded","type":"text"}]}]}]}]}]}]}],"version":1},"reason":"A table in list item can't be created or edited in the new editor."}}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Apply","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The newly created service group will appear at the bottom of the table.","type":"text"}]}]}]}]}]},{"type":"paragraph","content":[{"text":"For a complete list of supported services and sub-protocol, see ","type":"text"},{"text":"Review supported services and sub-protocols","type":"text","marks":[{"type":"link","attrs":{"href":"https://armor-defense.atlassian.net/wiki/spaces/KBSS/pages/3519587229/Firewall+Rules#%5BhardBreak%5DReview-Supported-Services-and-Sub-Protocols"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":5},"content":[{"text":"Step 3: Create a Firewall Rule ","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal (AMP), on the left-side navigation, click ","type":"text"},{"text":"Security","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Firewall","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you have virtual machines in various data centers, then in the top menu, click the corresponding data center.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Actions","type":"text","marks":[{"type":"strong"}]},{"text":", and then click ","type":"text"},{"text":"New Rule","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you do not see ","type":"text"},{"text":"Actions","type":"text","marks":[{"type":"strong"}]},{"text":", then click ","type":"text"},{"text":"Create a Firewall 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order your firewall rules. It is extremely important to order rules in order to receive desired traffic.","type":"text"}]},{"type":"paragraph","content":[{"text":"To learn how to send a support ticket, see ","type":"text"},{"text":"Armor Support","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"Armor Support","versionAtSave":"213"},"href":"https://armor-defense.atlassian.net/wiki/spaces/KB/pages/3519584192"}}]},{"text":".","type":"text"}]}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Reorder a Rule:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Under Rule, in the numbered fields, enter a number to move the rule to a different position.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you have more than 25 rules, the additional rules will be placed in a secondary section within the ","type":"text"},{"text":"Firewall ","type":"text","marks":[{"type":"strong"}]},{"text":"screen. To reorder and move these additional rules into a higher position, enter a number under the ","type":"text"},{"text":"Order ","type":"text","marks":[{"type":"strong"}]},{"text":"column, and then press ","type":"text"},{"text":"Enter","type":"text","marks":[{"type":"strong"}]},{"text":" on your keyboard. ","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the top menu that appears, click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Disable a Rule:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Locate and hover over the desired rule.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the vertical ellipses.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Disable Rule","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Disable","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Rule","type":"text","marks":[{"type":"strong"}]},{"text":" again.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the top menu that appears, click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 7: Create a Role and Add Permissions"},"content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal (AMP), ","type":"text"},{"text":"roles","type":"text","marks":[{"type":"strong"}]},{"text":" are similar to job titles that you can create and assign to your users. You can populate these roles with certain permissions. For example, you can create an ","type":"text"},{"text":"Audit","type":"text","marks":[{"type":"strong"}]},{"text":" role, and then you can add specific permissions that will give the assigned user permission to access audit-related features.","type":"text"}]},{"type":"paragraph","content":[{"text":"By default, a new administrator account contains an ","type":"text"},{"text":"Admin","type":"text","marks":[{"type":"strong"}]},{"text":" role with all the available permissions selected.","type":"text"}]},{"type":"paragraph","content":[{"text":"When you create a new user account, you must assign that user a role. You can assign a default role or create a new role.","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"There are three default permissions in AMP:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Admin","type":"text","marks":[{"type":"strong"}]},{"text":" contains every permission in AMP.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Technical","type":"text","marks":[{"type":"strong"}]},{"text":" contains mostly write-only permissions.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Billing","type":"text","marks":[{"type":"strong"}]},{"text":" contains mostly read-only permissions.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"If you want to use a default role, then you can skip to ","type":"text"},{"text":"Step 8: Create An User and Assign A Role","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 8: Create a User and Assign a Role"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal (AMP), in the left-side navigation, click ","type":"text"},{"text":"Account","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Users","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the plus ( + ) icon. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Complete the ","type":"text"},{"text":"First Name","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Last Name","type":"text","marks":[{"type":"strong"}]},{"text":", and ","type":"text"},{"text":"Email Address","type":"text","marks":[{"type":"strong"}]},{"text":" fields. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The email address you enter will be the username. ","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select a role for this user. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You must assign a role to the user. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can assign multiple roles to the user. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can assign a default role (Admin, Technical, Billing). ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Admin","type":"text","marks":[{"type":"strong"}]},{"text":" contains every permission in AMP.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Technical","type":"text","marks":[{"type":"strong"}]},{"text":" contains mostly write-only permissions. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Billing","type":"text","marks":[{"type":"strong"}]},{"text":" contains mostly read-only permissions ","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To learn about Roles and Permissions, see ","type":"text"},{"text":"Roles and Permissions","type":"text","marks":[{"type":"link","attrs":{"href":"https://docs.armor.com/display/KBSS/Roles+and+Permissions"}}]},{"text":".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Create User","type":"text","marks":[{"type":"strong"}]},{"text":". An email will be sent to the user. After 96 hours, the sign-up link in the email will expire.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the link expires, you can resend the user invitation. In the ","type":"text"},{"text":"Users","type":"text","marks":[{"type":"strong"}]},{"text":" screen, hover over the desired user, click the vertical ellipses, and then select ","type":"text"},{"text":"Resend Invitation","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you want to remove this newly created / invited user from your account, see ","type":"text"},{"text":"Remove a newly created / invited user from your account","type":"text","marks":[{"type":"link","attrs":{"href":"https://armor-defense.atlassian.net/wiki/spaces/KB/pages/3519584028/User+Accounts#Remove-a-newly-created-%2F-invited-user-from-your-account"}}]},{"text":".","type":"text"}]}]}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Repeat ","type":"text"},{"text":"Step 8: Create An User and Assign A Role","type":"text","marks":[{"type":"strong"}]},{"text":" for every user you want to invite.","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 9: Enable SSL/VPN Access for Your Users"},"content":[{"type":"paragraph","content":[{"text":"Before an invited user can download and install their SSL VPN, the account administrator must add the following permissions to their account: ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Write SSL VPN Devices and Users ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Read SSL VPN Devices and Users","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Read Virtual Data Centers ","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Additionally, the account administrator must enable the account to access the SSL VPN client:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal (AMP), in the left-side navigation, click ","type":"text"},{"text":"Infrastructure","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click","type":"text"},{"text":" SSL VPN","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Members","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the top bar, select the data center that corresponds to your virtual machine. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you have virtual machines in multiple data centers, then you must configure the user for each data center. 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This user will receive billing notifications. Additionally, this user will be listed in the ","type":"text"},{"text":"Bill to","type":"text","marks":[{"type":"strong"}]},{"text":" field in an invoice. ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal (AMP), in the left-side navigation, click ","type":"text"},{"text":"Account","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Users","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Locate and hover over the desired user. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the vertical ellipses. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select ","type":"text"},{"text":"Set as Primary Billing Contact","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"OK","type":"text","marks":[{"type":"strong"}]},{"text":". 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","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 12: Add a User to an Organization"},"content":[{"type":"paragraph","content":[{"text":"An ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":"organization","type":"text","marks":[{"type":"strong"}]},{"text":" allows you to specify when a group of users should be added to a specific support ticket, based on the subject matter of the ticket. For instance, for a billing-related ticket, you can indicate that members of the ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]},{"text":"Billing","type":"text","marks":[{"type":"strong"}]},{"text":" organization should be notified. 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","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To add a user, enter and select the name of the user.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The change will be automatically saved.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#333333"}}]}]}]}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"For more information on setting up access to Support Tickets, see ","type":"text"},{"text":"Organizations","type":"text","marks":[{"type":"link","attrs":{"__confluenceMetadata":{"isRenamedTitle":true,"linkType":"page","contentTitle":"Organizations","versionAtSave":"20"},"href":"https://armor-defense.atlassian.net/wiki/spaces/KB/pages/3519580452"}}]},{"text":".","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"bodiedExtension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"excerpt","parameters":{"macroParams":{"hidden":{"value":"true"},"_parentId":{"value":"3519584041"},"name":{"value":"Subscribe to Data Center Notifications"}},"macroMetadata":{"macroId":{"value":"7fa225004490aa020b6653841b90bf74"},"schemaVersion":{"value":"1"},"title":"Excerpt"}},"localId":"0e896bd6-a81f-4b6c-a8c9-b8eeedbf56ce"},"content":[{"type":"paragraph","content":[{"text":"You can use Armor's StatusHub page to review the status of Armor's infrastructure, as well as other Armor services, such as the Armor Management Portal (AMP).","type":"text"}]},{"type":"paragraph","content":[{"text":"Additionally, you can use StatusHub to receive notifications and updates regarding infrastructure outages.","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Access ","type":"text"},{"text":"Armor's StatusHub page","type":"text","marks":[{"type":"link","attrs":{"href":"https://armor.statushub.io/"}}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the top menu, click ","type":"text"},{"text":"Subscribe","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select your desired notification method (","type":"text"},{"text":"Email","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"SMS","type":"text","marks":[{"type":"strong"}]},{"text":", ","type":"text"},{"text":"Slack","type":"text","marks":[{"type":"strong"}]},{"text":", or ","type":"text"},{"text":"Webhook","type":"text","marks":[{"type":"strong"}]},{"text":"), and then enter the corresponding information, such as your email address for the ","type":"text"},{"text":"Email","type":"text","marks":[{"type":"strong"}]},{"text":" tab. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select a notification type. 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This option will send you information about: ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"All data centers","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Armor API","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Armor Management Portal","type":"text","marks":[{"type":"link","attrs":{"href":"http://amp.armor.com"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To receive information about specific Armor services, click ","type":"text"},{"text":"Selected","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Services","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Next to ","type":"text"},{"text":"Choose","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"services","type":"text","marks":[{"type":"strong"}]},{"text":", click ","type":"text"},{"text":"Select","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the desired data center, and then click ","type":"text"},{"text":"Select","type":"text","marks":[{"type":"strong"}]},{"text":" to receive information for every infrastructure component for that data center. ","type":"text"}]}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"During an unexpected outage (or incident), you may receive multiple updates regarding the status of an outage.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To receive multiple updates during an outage, select ","type":"text"},{"text":"OFF","type":"text","marks":[{"type":"strong"}]},{"text":" for ","type":"text"},{"text":"Do not notify on intermediate incident updates","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To simply receive one notification regarding the beginning of an outage, and then one notification regarding the completion of an outage, select ","type":"text"},{"text":"ON","type":"text","marks":[{"type":"strong"}]},{"text":" for ","type":"text"},{"text":"Do not notify on intermediate incident updates","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Subscribe","type":"text","marks":[{"type":"strong"}]},{"text":". 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