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This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.","type":"text"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Note your Armor username.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The","type":"text"},{"text":" Username ","type":"text","marks":[{"type":"strong"}]},{"text":"will be pre-populated with the email address of the ","type":"text"},{"text":"Primary Contact","type":"text","marks":[{"type":"strong"}]},{"text":" for the account.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Password","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Confirm Password,","type":"text","marks":[{"type":"strong"}]},{"text":" create and enter an account password.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password must be at least 12 characters in length.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password must contain an upper-case character, a lower-case character, a number, and a special character.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can only change your password once every 24 hours.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Passwords expire after 60 days.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Complete the ","type":"text"},{"text":"Challenge Phrase","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Challenge Response","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you call Armor for technical support, you will be asked the ","type":"text"},{"text":"Challenge Phrase","type":"text","marks":[{"type":"strong"}]},{"text":", and you must correctly answer the ","type":"text"},{"text":"Challenge Response","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Do not use inappropriate language or suggestive material.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The answer must be at least five characters long.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Phone Number, ","type":"text","marks":[{"type":"strong"}]},{"text":"select your country code / flag, and then enter your phone number.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can enter a phone number with spaces and special characters, such as (555) 555-555.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) If your phone number contains an extension, enter the number in ","type":"text"},{"text":"Extension","type":"text","marks":[{"type":"strong"}]},{"text":". You cannot include spaces or special characters in this field.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Validate","type":"text","marks":[{"type":"strong"}]},{"text":" to validate the phone number entered.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will receive a phone call; answer the phone, and then follow the instructions.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see ","type":"text"},{"text":"Configure multi-factor authentication for your account","type":"text","marks":[{"type":"link","attrs":{"href":"https://armor-defense.atlassian.net/wiki/spaces/KBSS/pages/3519584028/User+Accounts#Configure-Multi-Factor-Authentication-(MFA)-for-your-account"}}]},{"text":".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Continue","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You will be redirected to the Armor Management Portal (AMP) login screen.","type":"text"}]}]}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"expand","attrs":{"title":"Step 3: Create a Virtual Machine with a New Workload"},"content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Workloads","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"tiers","type":"text","marks":[{"type":"strong"}]},{"text":" are visual tools used in the Armor Management Portal (AMP) to help you organize your virtual machines and corresponding resources. Workload refers to a container of virtual machines that live inside the Armor data center. Tiers are levels within workloads.","type":"text"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal, in the left-side navigation, click ","type":"text"},{"text":"Infrastructure","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Virtual Machines","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Hover over the plus ( + ) icon, and then click the ","type":"text"},{"text":"Virtual Machine","type":"text","marks":[{"type":"strong"}]},{"text":" icon.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you do not have any virtual machines listed, then click ","type":"text"},{"text":"Deploy","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"New","type":"text","marks":[{"type":"strong"}]},{"text":", and then select","type":"text"},{"text":" Virtual Machine","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Locate and select the desired operating system and operating system version.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the right side, use the ","type":"text"},{"text":"Region","type":"text","marks":[{"type":"strong"}]},{"text":" drop-down menu to select the data center to host your virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select the desired virtual machine based on your CPU and memory needs (GB).","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can click ","type":"text"},{"text":"High CPU","type":"text","marks":[{"type":"strong"}]},{"text":" or ","type":"text"},{"text":"High","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Memory","type":"text","marks":[{"type":"strong"}]},{"text":" to filter the list of virtual machines. You can also click ","type":"text"},{"text":"Show All Options","type":"text","marks":[{"type":"strong"}]},{"text":" to see every virtual machine offering.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Armor labels virtual machines by CPU and memory features. For instance, ","type":"text"},{"text":"2x4","type":"text","marks":[{"type":"strong"}]},{"text":" indicates that the virtual machine has 2 CPU and 4 GB of memory.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter a descriptive name for your virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Workload","type":"text","marks":[{"type":"strong"}]},{"text":", select ","type":"text"},{"text":"New Workload","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"New","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Workload","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter a descriptive name.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"New","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Tier","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Name","type":"text","marks":[{"type":"strong"}]},{"text":", enter a descriptive name.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Location","type":"text","marks":[{"type":"strong"}]},{"text":", select and verify the data center to host your virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Under ","type":"text"},{"text":"Access","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Credentials","type":"text","marks":[{"type":"strong"}]},{"text":", note your username to access the virtual machine.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In ","type":"text"},{"text":"Password","type":"text","marks":[{"type":"strong"}]},{"text":", enter a secure password to use to access the virtual machine.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Your password must contain:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"An upper-case letter","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A lower-case letter","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A number","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A special character: ! @ # $ % ^ * ( ) { } [ ]","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can also click ","type":"text"},{"text":"Generate Password ","type":"text","marks":[{"type":"strong"}]},{"text":"to allow Armor to create a password.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"(Optional) For additional storage, under ","type":"text"},{"text":"Storage Substrate","type":"text","marks":[{"type":"strong"}]},{"text":" and ","type":"text"},{"text":"Disk Size","type":"text","marks":[{"type":"strong"}]},{"text":", select your desired storage, and then click ","type":"text"},{"text":"Add","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"Disk","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the right-side menu, review the pricing information, and then click ","type":"text"},{"text":"Purchase","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"When you order a virtual machine, you are also ordering Intelligence Security Model (ISM) for the virtual machine. Prices for ISM will vary based on the number of virtual machines you have ordered. IMS pricing is based on the following tiered structure:","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Tier	Number of Virtual Machines
1	1 - 10
2	11 - 25
3	26 - 100
4	101 - 250
5	251 - 500
6	500 +

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","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"When you run the installer, you will see an error regarding the certificate. Click ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]},{"text":"Continue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}},{"type":"strong"}]},{"text":". (In a future release, Armor will resolve the issue.)","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To launch the SSL VPN client, in your ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]},{"text":"Applications","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}},{"type":"strong"}]},{"text":" folder, search for ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]},{"text":"naclient","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}},{"type":"strong"}]},{"text":".","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you run Mac OS 10.11 or higher, then please review ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}}]},{"text":"Install SSL VPN Client for Mac OS, version 10.11 and higher","type":"text","marks":[{"type":"textColor","attrs":{"color":"#222222"}},{"type":"link","attrs":{"href":"http://100.64.215.25:8080/display/KBSS/Install+SSL+VPN+Client+for+Mac+OS%2C+version+10.11+and+higher"}}]},{"text":". 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","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"link":"https://docs.armor.com/download/attachments/8389638/Add%20connection%20settings.png?version=1&modificationDate=1561667995833&api=v2","width":"350","id":"a824d575-7c26-4bca-a9fd-57fafc014041","collection":"contentId-3519586292","height":""}}},{"type":"hardBreak"},{"type":"hardBreak"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Return to AMP, specifically to the ","type":"text"},{"text":"Client","type":"text","marks":[{"type":"strong"}]},{"text":" section of the ","type":"text"},{"text":"SSL VPN","type":"text","marks":[{"type":"strong"}]},{"text":"screen.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Use the ","type":"text"},{"text":"Client Configuration","type":"text","marks":[{"type":"strong"}]},{"text":" table to locate the data center and corresponding information to add to the client. 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Service or Sub-Protocol	Notes	Example
Services (TCP, UDP, etc.)	You must enter a port number. These services are not case-sensitive.	tcp/80 TCP/80 Tcp/80 tCp/80
Additional services (AARP, AH, etc.)	These additional services are not case-sensitive. Do not enter a port number with these additional services.	ATALK igmp Gre
Sub-protocols (echo-reply, redirect, etc.)	You must enter icmp, followed by the specific sub-protocol. You must enter the sub-protocol in lower-case letters. Do not enter a port number.	icmp/source-host-isolated icmp/time-exceeded

Service or Sub-Protocol

Notes

Example

Services (TCP, UDP, etc.)

You must enter a port number.

These services are not case-sensitive.

tcp/80
TCP/80
Tcp/80
tCp/80

Additional services (AARP, AH, etc.)

These additional services are not case-sensitive.

Do not enter a port number with these additional services.

ATALK
igmp
Gre

Sub-protocols (echo-reply, redirect, etc.)

You must enter icmp, followed by the specific sub-protocol.

You must enter the sub-protocol in lower-case letters.

Do not enter a port number.

icmp/source-host-isolated
icmp/time-exceeded

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If you are not familiar with ordering rules, contact Armor Support to help you properly order your firewall rules. It is extremely important to order rules in order to receive desired traffic.

To learn how to send a support ticket, see .

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days.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A password expires in 24 hours.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A password has expired.","type":"text"}]}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[52.0]},"content":[{"type":"paragraph","content":[{"text":"Billing","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1718.0]},"content":[{"type":"paragraph","content":[{"text":"You will receive a notification when:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"An invoice has posted.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"An invoice is past due (2, 10, 15, 25, and 30 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","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[52.0]},"content":[{"type":"paragraph","content":[{"text":"Technical","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[1718.0]},"content":[{"type":"paragraph","content":[{"text":"You will receive a notification when:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"A virtual machine will be deleted or downgraded.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"CPU, disk, and memory utilization is at more than 90% for 5 minutes.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.","type":"text"}]}]}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.","type":"text"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Settings","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Notification Preferences","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Use the slider to make your desired changes.","type":"text"},{"type":"hardBreak"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select","type":"text"},{"text":" Alert","type":"text","marks":[{"type":"strong"}]},{"text":" to receive notifications in the top bar in the Armor Management Portal (AMP).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select","type":"text"},{"text":" Email","type":"text","marks":[{"type":"strong"}]},{"text":" to receive notifications through email.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You can select both notification options.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Update Notification Preference","type":"text","marks":[{"type":"strong"}]},{"text":" to save your changes.","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}],"version":1}

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