Create a net new collocation device

You can use this document to add a new collocation device with Armor. 

Add a New Collocation Device

1. In the Armor Management Portal (AMP), open a support ticket and request to receive the New Collocation Request form. 

   • In order to receive the correct form, in the ticket, indicate your data center. 
   • To learn how to send a support ticket, see Support Tickets.

2. Attach the completed form to the ticket. 

3. Armor will respond with relevant details. In your response, add the following information:
   • Approval for quote charges
   • LOA for new circuit
     • You must list Armor Defense as the data center contact.
   • Tracking numbers for all equipment
   • Return shipping information (in case a box needs to be returned to customers). Armor does not store shipping equipment.
4. Armor will update the ticket once all the equipment has been installed. 
5. Armor will schedule a call to test and troubleshoot the connectivity. 
6. Armor will schedule another call to ensure the work is complete.