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We have addressed an issue affecting the AMP Toolbox page that was causing delays and errors when loading scheduled tasks. This update improves the performance and reliability of the Toolbox page, ensuring that users can access their scheduled tasks without encountering timeouts or errors.
Enhanced Page Loading:
The Toolbox page now loads more efficiently, significantly reducing the time it takes to retrieve and display scheduled task data.
Users will no longer encounter the “Endpoint request timed out” error when navigating to the Toolbox page.
Armor customers and support teams can now schedule and execute Armor Agent updates directly from the AMP Toolbox for Linux VM’s.
Improved Query Performance:
We have optimized the database query responsible for fetching scheduled tasks. The query now specifically targets registered virtual machines (VMs), ensuring that only relevant data is retrieved and reducing the likelihood of timeouts.
This change results in faster page load times and a smoother user experience.
Armor customers and support teams can now schedule and execute Armor Agent updates directly from the AMP Toolbox for Linux VM’s.
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| Automatic Kernel Compatibility Listing for Trend Sub-Agent
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You can view the updated compatibility information by visiting the Armor Knowledge Base. The table now includes detailed kernel support for both ARM64 and x64 architectures, along with any additional requirements for installation.
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| Armor Agent Installation Enhancement for Linux Systems
Summary:
This update enhances the installation process for the Armor agent on Linux-based systems, including Amazon Linux 2023. Users are now guided through the installation and configuration of the required cronie service, ensuring that all subagents and security functions operate correctly.
Details:
Previously, when installing the Armor agent on certain Linux distributions where cronie was not pre-installed or properly configured, users encountered issues with agent functionality, such as the inability to run certain toolbox tasks (e.g., agent start, stop, and restart).
This enhancement addresses these issues by prompting users during the installation process to:
Install
cronie:
If cronie is not found, users will be prompted to install it using the command:
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sudo yum install cronie -y |
Enable and Start
cronie:
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sudo systemctl enable crond.service
sudo systemctl start crond.service |
Confirm
cronieis Running:
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sudo systemctl status crond | grep Active |
Technical Details:
The installation script now checks for the presence of the
/etc/cron.ddirectory to determine ifcronieis installed. If the directory is missing, a warning is displayed, and users are provided instructions for installing and configuringcronie.Without a properly running
cronieservice, certain agent tasks that require thecroncontext will fail to execute, impacting agent functionality.
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| Trend Sub-agent Status Display Fix
Issue Summary:
In some instances, the Trend sub-agent incorrectly displays the message “Disabled - The customer opted out of this service” despite the Trend agent being actively running and communicating. This issue occurs due to the lack of retry logic in the API call that fetches Trend installation details. If the API call fails within 30 seconds, the VM is incorrectly marked as unhealthy, leading to confusion and inaccurate status reports for customers.
Impact:
Affected customers may see an incorrect status for the Trend sub-agent, even though Trend is operating normally.
Resolution:
We have implemented a retry logic mechanism to ensure that even if the initial API call fails, the system will attempt to retry before marking the VM as unhealthy.
Expected Behavior:
With the fix, the Trend sub-agent will correctly reflect its active status, preventing the erroneous “Disabled - The customer opted out of this service” message. The system will accurately report the health of the Trend sub-agent, and VMs will no longer show an unhealthy status due to temporary API errors.