...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
About Organizations
In the Armor Ticketing System, an an organization allows allows you to specify to specify when a group of users should be added to a specific support ticket, based on the subject matter of the ticket. For instance, for a billing-related ticket, you you can indicate that members of the the Billing organization organization should be notified. When a support ticket is shared with an organization, all users within the organization will receive an initial email notification; however, the individual user can manage their own notification preferences in the particular ticket.
| Note |
|---|
The Admin role in AMP and the Administrative organization in Tickets are two separate concepts. Admins in AMP do not have access to every ticket, nor do users in the Administrative organization have access to every ticket. As a member of the Administrative organization, you will not receive any additional admin privileges for Tickets; you will simply receive notifications for tickets where the Administrative organization was added. |
By default, there are four organizations available in available in the Armor Management Portal (AMP):
- Administrative
Administrative
Billing
Security
Technical
The initial members of the the Administrative, Billing, and and Technical organizations organizations have been pre-defined in defined in the Armor Management Portal (AMP) to match the users currently assigned to the the Admin, Billing, and and Technical roles roles; however, you can add or remove users from these organizations.
| Note |
|---|
Since a Security role does not exist in AMP, the default Security organization does not have any pre-defined members. You will need to manually add members to this organization. |
| Note |
|---|
You cannot create a new organization. |
...
Add or
...
Remove An User from An Existing
...
Organization
In the Armor Management Portal (AMP), in the left-side navigation,
...
click Support.
...
...
Click Tickets.
...
...
Click Manage
...
Organizations or
...
Organizations.
...
Select the desired organization.
...
To add a user, enter and
...
select the name of the user.
The change will be automatically saved.
To remove a user, hover over the desired user, and then click the trash icon.
...
The user will no longer receive notifications for future tickets associated with that organization.
...
However, if the individual user already configured to receive notifications for a particular ticket, then the user will still receive notifications for that particular ticket, even if the user has been removed from the organization.
...
Related Documentation
Filter by label (Content by label) showLabels false max 5 showSpace false sort title cql label in ("tickets","notification_preferences","contact_us")
...