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We are excited to introduce a new feature that allows Armor customers to send logs for specific Windows Event IDs to their allowed events. This enhancement empowers users to create detailed reports based on these Event IDs, enhancing operational oversight and ensuring compliance with organizational requirements.
Improved Error Messaging for Trend Agent Installation Failures: We have addressed an issue that was causing unclear or incorrect Health Status messages in AMP following a failed installation of the Trend agent. This update improves the accuracy of error reporting and ensures that users are properly notified when a Trend agent installation fails.
Key Improvements:
Accurate Error Messaging: After a failed installation of the Trend agent, the Health Status message in AMP will now correctly display: “Trend has failed to complete installation.”
This message provides clear information about the installation failure, allowing users to take appropriate action.
Unhealthy Notification: If the Trend agent fails to install, AMP will now trigger an agent unhealthy notification, alerting users to the issue so it can be promptly addressed.
Enhanced User Guidance:
A new tool tip has been added to the Schedule Task page within AMP, providing users with additional guidance when encountering installation failures.
The tool tip message directs users to relevant support documentation with the following text:
“The Trend agent has failed to properly install, please check Armor KB for additional information.”
Resolved Issues
Health Status Miscommunication:
•Previously, after a failed Trend agent installation, the Health Status message in AMP incorrectly displayed a generic error message. This has been corrected to reflect the specific issue with the installation.
Data Integrity on Installation Failure: A bug that caused a record to be created even when a Trend installation failed has been fixed. This record will now only be created if the installation succeeds, ensuring accurate data integrity.
Steps to Verify:
Uninstall the Trend agent on a server.
Observe that the Health Status message in AMP correctly reflects the service status as “Disabled - The customer opted out of this service.”
Attempt to reinstall the Trend agent. If the installation fails, verify that the Health Status message updates to “Trend has failed to complete installation.”
Confirm that a notification is triggered for the failed installation, and the new tool tip on the Schedule Task page is visible with the correct information.
For More Information:
If you encounter any issues or need further assistance, please refer to our support documentation or contact Armor Support.