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Note

For invited users:

Before your account was created, your account administrator decided the proper roles and permissions for your account.

Consult with your account administrator to understand what permissions you have and how you should configure your account.

You can use this document to complete the account signup process and review high-level action items to complete.

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Expand
titleStep 4: Download and Install Your SSL/VPN
Note

Before you can download and install your SSL VPN, the account administrator must add the following permissions to your account:

  • Write SSL VPN Devices and Users

  • Read SSL VPN Devices and Users

  • Read Virtual Data Centers

Additionally, your account administrator must enable your account to download and install the client.

Confirm with your account administrator before you attempt to download and install.


Note

This section is for Account Administrators only.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure.

  2. Click SSL VPN.

  3. Click Members.

  4. Click the plus ( + ) icon.

  5. In the field, enter and select the name of the user, or their email address.

  6. Mark the desired data center or data centers that the user can connect to.

  7. Click Submit.

    • The newly added user will appear in the table; the table is organized in alphabetical order, based on the first name of the user.

  8. Click Client.

  9. Click Download SSL VPN client.

    • AMP will automatically detect your operating system; however, you can click Download for another platform to view other operating system options.

    • When you open the client, follow the on-screen installation instructions.

    • For Windows users, the client will download as a .zip file.

      • Extract the installation files to your local hard drive.

      • Launch the installer.exe file to begin the installation.

      For Mac OS users, the client will download as a .tgzfile.

      • Extract the installation files to your local hard drive.

      • Access the mac_phat_client folder, and then run the naclient.pkg installer.

      • When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)

      • To launch the SSL VPN client, in your Applications folder, search for naclient.

      • If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10.11 and higher.

  10. After installation, open the client.

    • In the drop-down menu, default will be listed.

      k

  11. Click Settings.

    • To add a new connection, you must enter a Connection Alias, Hostname/IP Address, and Port, which you can find in AMP.



  12. Return to AMP, specifically to the Client section of the SSL VPNscreen.

  13. Use the Client Configuration table to locate the data center and corresponding information to add to the client.



  14. Under Client Configuration, copy the Location information, and then paste that information into Connection Alias.

  15. Under Client Configuration, copy the HOST/FQDN information, and then paste that information into Hostname/IP Address.

  16. Under Client Configuration, copy the Port information, and then paste that information into Port.

  17. Click Add.

  18. Click OK.

  19. In the drop-down menu, select the newly created connection.

  20. Log into the client.

    • Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP).

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Expand
titleStep 6: Subscribe to Data Center Notifications

ESLP:Subscribe to data center notifications (snippet)
Insert excerpt
ESLP:Subscribe to data center notifications (snippet)
Account Administrators
Account Administrators
nameSubscribe to Data Center Notifications
nopaneltrue


Expand
titleStep 7: Configure Your Notification Preferences

Armor recommends that you configure your account to receive notifications for Account, Billing, and Technical events.

Note

These notification preferences do not relate to support tickets.

To update your notification preferences for support tickets, see Armor Support.


Account

You will receive a notification when:

  • A password expires in 14 days.

  • A password expires in 7 days.

  • A password expires in 24 hours.

  • A password has expired.

Billing

You will receive a notification when:

  • An invoice has posted.

  • An invoice is past due (2, 10, 15, 25, and 30 days).

  • A payment method will soon expire (1, 15, and 30 days).

Note

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.

  2. Click Users.

  3. Locate and hover over the desired user.

  4. Click the vertical ellipses.

  5. Select Set as Primary Billing Contact.

  6. Click OK.


Technical

You will receive a notification when:

  • A virtual machine will be deleted or downgraded.

  • CPU, disk, and memory utilization is at more than 90% for 5 minutes.

  • Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.


Note

You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.

  2. Click Settings.

  3. Click Notification Preferences.

  4. Use the slider to make your desired changes.

    • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP).

    • Select Email to receive notifications through email.

    • You can select both notification options.

  5. Click Update Notification Preference to save your changes.

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