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Add a New Colocation Device

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1. In the Armor Management Portal (AMP), open a support ticket and request to receive the New Colocation Request form.

   • In order to receive the correct form, in the ticket, indicate your data center.

   • To learn how to send a support ticket, see Armor Support.

2. Attach the completed form to the ticket.

3. Armor will respond with relevant details. In your response, add the following information:

   • Approval for quote charges

   • LOA for new circuit

     • You must list Armor Defense as the data center contact.

   • Tracking numbers for all equipment

   • Return shipping information (in case a box needs to be returned to customers). Armor does not store shipping equipment.

4. Armor will update the ticket once all the equipment has been installed.

5. Armor will schedule a call to test and troubleshoot the connectivity.

6. Armor will schedule another call to ensure the work is complete.
   
   

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