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Info

You can also manage the Trend sub-agent in the Armor Toolbox.

Recommendation Scans

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One of the features available in Agent 3.0 is Recommendation scans. Recommendation scans provide a good starting point for establishing a list of rules that you should implement. During a recommendation scan, the Armor Agent scans the operating system for installed applications, the Windows registry, open ports, and more. To take advantage of Recommendation scans, turn on Ongoing Recommendation scans in the Toolbox.

Info

Recommendation Scans work in tandem with the Auto-Apply configuration for FIM. The results of the Recommendation Scan can only be applied when Auto-Apply for the FIM service is turned on.

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Security.

  2. Click File Integrity Monitoring.

  3. (Optional) Use the filter function to customize the data displayed.

  4. Below the table, click CSV. You have the option to export all the data (All) or only the data that appears on the current screen (Current Set).

FUNCTION

DATA DISPLAYED

NOTES

CSV

VM Name, VM Provider, IP Address, OS, FIM Agent Status Fixed, FIM Agent Version, FIM Last Communication Date

A blank entry indicates that the action has never taken place.

Info

Troubleshooting

Armor troubleshoots servers that contain File Integrity Monitoring sub-components in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.

  1. In the Armor Management Portal (AMP), click Support, and then click Tickets.

  2. Click Create a Ticket.

  3. Select or search for the desired category for your ticket request type.

  4. Complete the missing fields.

    1. In Description, enter useful details that can help Armor quickly troubleshoot the problem.

  5. Click Create.

  6. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets.

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