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Product Overview

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You can also manage the Trend sub-agent in the Armor Toolbox.

Recommendation Scans

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One of the features available in Agent 3.0 is Recommendation scans. Recommendation scans provide a good starting point for establishing a list of rules that you should implement. During a recommendation scan, the Armor Agent scans the operating system for installed applications, the Windows registry, open ports, and more. To take advantage of Recommendation scans, turn on Ongoing Recommendation scans in the Toolbox.

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Recommendation Scans work in tandem with the Auto-Apply configuration for FIM. The results of the Recommendation Scan can only be applied when Auto-Apply for the FIM service is turned on.

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Troubleshooting

Armor troubleshoots servers that contain File Integrity Monitoring sub-components in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.

  1. In the Armor Management Portal (AMP), click Support, and then click Tickets.

  2. Click Create a Ticket.

  3. Select or search for the desired category for your ticket request type.

  4. Complete the missing fields.

    1. In Description, enter useful details that can help Armor quickly troubleshoot the problem.

  5. Click Create.

  6. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets.

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Users can search for FIM events in Log Search. For instructions on how to access and use Log Search, please see our documentation here.

An example of FIM logs can be seen below:

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For a full list of Log Search fields and descriptions, please visit our glossary here.

Frequently Asked Questions

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