Configure Multi-Factor Authentication (MFA) for your account
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- Phone call
- Every time you log into AMP, you will receive a phone call. Answer the call, and follow the instructions to access AMP.
- Phone application (Okta Verify)
- Every time you log into AMP, you will receive a push notification on your phone from the application. Open the application, and then click Verify to access AMP.
Users are not required to enroll in both MFA options, but at a minimum, the phone call option is required.
Configure MFA For New User
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In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
In the drop-down menu, select Settings.
Click Security + Authentication.
Click theArmor Okta Dashboardlink. This will open the Armor Okta Dashboard in a new tab in your web browser.
From the dashboard, pull down the menu under your user name in the top right corner of the dashboard.
Select theSettingsoption.
Select the greenEdit Profilebutton and verify your credentials and MFA to enable the editing of the account settings.
Scroll the page to theExtra Verificationsection. You should see aRemoveoption on the MFA options you are currently enrolled in and aSet upoption for those you are not enrolled in.
To change your phone number or MFA enrollment, select toRemoveany options that you are currently enrolled in.
The select the Set up option next to the MFA enrollment you wish to enroll in and follow the instructions.
Note You must re-enroll in the MFA phone call. If you fail to re-enroll, you will be prompted to enroll before you are able to access AMP.
Troubleshoot MFA for a new phone device or phone number
Every time you log into the Armor Management Portal (AMP), you must connect via a multi-factor authentication (MFA) method that is specific to your phone device or phone number. As a result, if you change your phone device or phone number, you may need to perform additonal steps in order to maintain access to your AMP account.
Review the following scenarios to learn how to maintain access to your AMP account:
Expand title If you have your current phone device and a new phone device available You can use these instructions if you:
- Will soon switch phone devicesOR
- Have both phone devices available
Follow the instructions listed in theMFA Managementsection, then follow the instructions listed underConfigure MFA For New User.
Expand title If you use the phone call method, and you have already changed your phone number Please call support. Armor will perform a forced reset on your MFA enrollment. Your MFA enrollment will be removed and you will re-enroll in MFA using the configuration steps listed in theConfigure MFA For New User section.
- Contact Armor Support to update your phone number.
- For the United States office, call + 1 877 262 3473. For the United Kingdom office, call +44 800 500 3167.
Expand title If you use the phone application (Microsoft Authenticator) method, and you have already changed your phone device You can use these instructions if you:
You can use these instructions if you:
- Used the phone application (Okta Verify) to access AMPAND
- Already switched to a different phone device
Log into AMP using the instructions in theChange MFA Methodsection, then use the steps listed in theMFA Managementsection to reconfigure verification using Okta Verify.
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