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Security Incidents are open or pending support tickets that are considered important, security-focused issues.
Widgets and Graphs
Widget | Description |
|---|---|
Response Score | This widget displays the combined average times from the Average Armor Response Time score and the Average Customer Response Time score. |
Average Armor Response Time | This widget displays Armor's average time to respond to a Security Incident. |
Average Customer Response Time | This widget displays your average time to respond to a Security Incident. |
Response Score Trend | This graph displays the history of your response scores. |
Overall Armor Dwell Time | This graph displays Armor's average time to resolve a Security Incident across all Armor users. The data in this graph includes information from all Armor users; this graph is not specific to your account. This graph will update on a monthly basis. |
Calculations for Average Response Times
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If you or Armor responds to a ticket within 1 day, then a score will not be assigned.
Score | Description | Health Status |
|---|---|---|
| 10 | You or Armor has responded to a SecurityIncident in 2 days or less. If you do not have any tickets opened, then you will receive a score of 10. | Good |
| 9 | You or Armor has responded to a SecurityIncident in 2 days or more. | Good |
| 8 | You or Armor has responded to a SecurityIncident in 3 days or more. | Good |
| 7 | You or Armor has responded to a SecurityIncident in 4 days or more. | Fair |
| 6 | You or Armor has responded to a SecurityIncident in 5 days or more. | Fair |
| 5 | You or Armor has responded to a SecurityIncident in 6 days or more. | Fair |
| 4 | You or Armor has responded to a SecurityIncident in 7 days or more. | Fair |
| 3 | You or Armor has responded to a SecurityIncident in 14 days or more. | Poor |
| 2 | You or Armor has responded to a SecurityIncident in 30 days or more. | Poor |
| 1 | You or Armor has responded to a SecurityIncident in 45 days or more. | Poor |
Improve your Response score
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