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Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Product Catalog
  • View Subscriptions
  • Write Subscriptions
Note

For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP).

AnchorOverviewOverviewOverview Insert excerptESLP:Marketplace Overview (snippet)ESLP:Marketplace Overview (snippet)nopaneltrue AnchorArmor CompleteArmor Complete
Note

This section describes the add-on products that are only available to Armor Complete users. 

Security & Compliance

SSL Certificates

Step 1: Review product information 

Armor, along with Global Sign, offers the following add-on product options to establish a secured, encrypted connection between your server and your user's browser:

Certificate typeDescriptionDomain SSL Certificate

This certificate offers:

  • HTTPS in the address bar for a single domain
  • A padlock in the address bar
Domain SSL Certificate Wildcard

This certificate offers:

  • HTTPS in the address bar for unlimited subdomains
  • A padlock in the address bar
Domain SSL Certificate with Subject Alternate Name

This certificate offers:

  • HTTPS in the address bar for an additional subdomain
  • A padlock in the address bar
Extended Validation SSL FQDN SAN

This certificate offers:

  • HTTPS in the address bar for an additional domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar
Organizational SSL Certificate

This certificate offers:

  • HTTPS in the address bar for a single domain or IP address
  • A padlock in the address bar
Organizational SSL Certificate Subject Alternate Name

This certificate offers:

  • HTTPS in the address bar for an additional domain or IP address:
  • A padlock in the address bar
Organizational SSL Certificate Wildcard

This certificate offers:

  • HTTPS in the address bar for unlimited subdomains
  • A padlock in the address bar
SSL Certificate with Extended Validation

This certificate offers:

  • HTTPS in the address bar for a single domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar
SSL Certificate with Extended Validation and Subject Alternate Name

This certificate offers your domains, subdomains, or IP addresses with:

  • HTTPS in the address bar for an additional domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar

Step 2: Order an SSL Certificate 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select SSL Certificate.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Click Purchase.
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. 
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
Coalfire Vulnerability Scanning

Step 1: Review product information  

Use the Vulnerability Scanning for Compliance add-on product to meet compliance requirements and review potential issues discovered by the scans. 

You can order the following add-on products:

  • Navis HIPAA Vulnerability Scans
  • Navis PCI Vulnerability Scans
    • Navis PCI + HIPAA Vulnerability Scans 

    Step 2: Order Vulnerability Scanning

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Coalfire Vulnerability Scanning.
    3. Locate the desired add-on product, and then select Choose This. 
    4. Click Purchase. 
    5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
      • When the product has been fully provisioned, you can view the Vulnerability Scanning screen in AMP for detailed information. To learn more, see Vulnerability Scanning. 
    Persistent Data Encryption Step 1: Review product information 

    Use the Persistent Data Encryption add-on product to add and manage file encryption and access control for data at rest. 

    To fully use the Persistent Data Encryption add-on product, you must order the manager (Persistent Data Encryption Manager) and the agent (Persistent Data Encryption Agent).

    Review the following options for the manager: 

    Data Security Manager (DSM) typeDescriptionCPUMemoryStoragePersistent Encryption DSM 10 - Virtual

    This virtual DSM permits 10 agents or less.

    24 GB100 GB SSDPersistent Encryption DSM 25 - Virtual

    This virtual DSM permits 25 agents or less.

    24 GB100 GB SSDPersistent Encryption DSM Enterprise - Virtual

    This virtual DSM permits 10,000 agents or less.

    24 GB100 GB SSD

    Review the following options for the agent: 

    Agent type

    Persistent Encryption Key AgentPersistent Encryption DSM Key Vault 1K

    Persistent Encryption Expert Agent

    Step 2: Order Persistent Data Encryption Manager

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Persistent Data Encryption Manager.
    3. Locate and select the desired add-on product option.
    4. In Name, enter a descriptive name to label the add-on product option. 
    5. In Workload, you can select an existing workload or a new workload. 
      • If you select a new workload, then in New Workload Name, enter a descriptive name.
    6. In In Workload Tier, you can select an existing tier or a new tier.
      • If you select a new tier, then in New Tier Name, enter a descriptive name.
    7. In Location, select a data center location. 
    8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
      • You can click Generate to have Armor create a new password. 
      • You can also enter your own password. This password must follow the rules listed in the user interface. 
    9. Click Purchase. 
    10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

    Step 3: Order Persistent Data Encryption Agent

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Persistent Data Encryption Agent.
    3. Locate the desired add-on option, and then click Choose This. 
    4. Click Purchase.  
    5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    Advanced WAFStep 1: Review product information

    Use the Advanced WAF add-on product for protection against many types of malicious application layer attacks with the following add-on product options: 

    Product NameBandwidthCPUMemoryStorage1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (200 Mbps) - v17.x200 Mbps12 GB16 GB Fluid1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid

    Step 2: Order Advanced WAF

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Advanced WAF.
    3. Select the desired add-on product option. 
    4. In Name, enter a descriptive name to label the add-on product option. 
    5. In Workload, you can select an existing workload or a new workload. 
      • If you select a new workload, then in New Workload Name, enter a descriptive name.
    6. In In Workload Tier, you can select an existing tier or a new tier.
      • If you select a new tier, then in New Tier Name, enter a descriptive name.
    7. In Location, select a data center location. 
    8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
      • You can click Generate to have Armor create a new password. 
      • You can also enter your own password. This password must follow the rules listed in the user interface. 
    9. Click Purchase. 
    10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

    Business Continuity

    Resource Monitor

    Step 1: Review product information 

    Armor, along with Panopta, offers the following add-on product options to expand application visibility with additional monitors:

  • 10 Advanced Resource Monitors
  • 50 Advanced Resource Monitors
    • 150 Advanced Resource Monitors

    Step 2: Order a resource monitor

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Resource Monitor.
    3. Locate the desired add-on product option, and then click Choose This.
    4. Click Purchase.
    5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    AnchorBackup & RecoveryBackup & RecoveryBackup & Recovery
    Note

    This Backup & Recovery add-on product from R1 Soft is geared towards users who utilize the London (LHR01), Amsterdam (AMS01), or Singapore (SIN01) data centers.

    If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup.

    Step 1: Review product information 

    Use the Backup and Recovery add-on product to backup your data on your secure cloud server. 

    To fully use the Backup and Recovery add-on product, you must order the server (Backup and Recovery Server) and the agent (Backup and Recovery Agent).

    Step 2: Order Backup and Recovery Server
    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Backup & Recovery Server.
    3. Select the desired add-on product. 
    4. In Name, enter a descriptive name to label the add-on product option. 
    5. In Workload, you can select an existing workload or a new workload. 
      • If you select a new workload, then in New Workload Name, enter a descriptive name.
    6. In In Workload Tier, you can select an existing tier or a new tier.
      • If you select a new tier, then in New Tier Name, enter a descriptive name.
    7. In Location, select a data center location. 
    8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
      • You can click Generate to have Armor create a new password. 
      • You can also enter your own password. This password must follow the rules listed in the user interface. 
    9. Click Purchase. 
    10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    Step 3: Order Backup and Recovery Agent
    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Backup & Recovery Agent.
    3. Click Choose This. 
    4. Click Purchase. 
    5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    Continuous Server Replication (Disaster Recovery)

    Use the Continuous Server Replication (Disaster Recovery) add-on product to meet compliance requirements and to keep your applications running during an environment outage. 

    To learn how to order this add-on product and to request a live recovery or test failover, see:

    Advanced Backup 

    If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup.

    Networking - Load BalancerStep 1: Review product information

    Use the Load Balancer add-on product to distribute workloads to multiple web front-end servers to expand capacity for an application with the following add-on product options: 

    Product NameBandwidthCPUMemoryStorage1x2 - Virtual Load Balancer (100 Mbps) - v17.x100 Mbps12 GB16 GB Fluid1x2 - Virtual Load Balancer with SSL Certificate (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid1x2 - Virtual Load Balancer with SSL Certificate (100 Mbps) - v17.x100 Mbps12 GB16 GB Fluid1x2 - Virtual Load Balancer with Traffic Script (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid1x2 - Virtual Load Balance with Traffic Script (200 Mbps) - v17.x200 Mbps12 GB16 GB Fluid

    Step 2: Order load balancer

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Load Balancer. 
    3. Locate and select the desired add-on option. 
    4. In Name, enter a descriptive name to label the add-on product option. 
    5. In Workload, you can select an existing workload or a new workload. 
      • If you select a new workload, then in New Workload Name, enter a descriptive name.
    6. In In Workload Tier, you can select an existing tier or a new tier.
      • If you select a new tier, then in New Tier Name, enter a descriptive name.
    7. In Location, select a data center location. 
    8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
      • You can click Generate to have Armor create a new password. 
      • You can also enter your own password. This password must follow the rules listed in the user interface. 
    9. Click Purchase. 
    10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    Note

    After you purchase a load balancer, you can also purchase a recovery virtual machine to complement the load balancer. 

    After provisioning, you can navigate to the Marketplace screen to purchase Continuous Server Replication from Zerto.

    This option will only appear if you use theDFW01, PHX01, LHR01, or AMS0 data centers.

    To purchase a recovery virtual machine for your load balancer, see Continuous Server Replication (Disaster Recovery)
    Note

    To fully use this screen, you must have the following permissions assigned to your account:

    • Read Product Catalog
    • View Subscriptions
    • Write Subscriptions
    Note

    For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP).

    Anchor
    Overview
    Overview
    Overview

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    Armor Complete
    Armor Complete

    Note

    This section describes the add-on products that are only available to Armor Complete users. 

    Software


    Microsoft SQL Server


    Step 1: Review product information 

    Use the Microsoft SQL Server add-on product to store and retrieve data with the following add-on product options: 

    Microsoft SQL Server typeCore
    SQL Server Express 2008
    SQL Server Express 2012

    SQL Server Express 2014


    SQL Server Express 2016
    SQL Server Express 2017
    SQL Server Web 2008 4
    SQL Server Web 2012 4, 6, 8, 12, 16
    SQL Server Web 20144, 6, 8, 12, 16
    SQL Server Web 20164, 6, 8, 12, 16
    SQL Server Web 20174, 6, 8, 12, 16
    SQL Server Standard 2008 4, 6, 8
    SQL Server Standard 2012 4, 6, 8, 12, 16
    SQL Server Standard 2014 4, 6, 8, 12, 16
    SQL Server Standard 2016 4, 6, 8, 12, 16
    SQL Server Standard 20174, 6, 8, 12, 16
    SQL Server Enterprise 2008 4, 6, 8
    SQL Server Enterprise 20124, 6, 8, 12, 16, 24
    SQL Server Enterprise 2014 4, 6, 8, 12, 16, 24
    SQL Server Enterprise 2016 4, 6, 8, 12, 16, 24
    SQL Server Enterprise 2017 4, 6, 8, 12, 16, 24


    Step 2: Order Microsoft SQL Server 

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select SQL Server.
    3. Locate the desired add-on product, and then click Choose This. 
    4. Click Purchase. 
    5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 


    Windows Remote Desktop Services License

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Windows Remote Desktop Services License.
    3. Locate the desired add-on product option, and then select Choose This.  
    4. Click Purchase.
    5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

    After a successful order, you will receive information to access the Microsoft portal to make your configurations. 

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    Armor Anywhere
    Armor Anywhere
    Armor Anywhere

    This section describes the add-on products that are only available to Armor Anywhere users. 

    Order a Marketplace add-on product

    Anywhere Agent

    Based on your operating system, select the appropriate document to learn how to install the Anywhere agent: 

    Dynamic Threat Blocking

    At a high-level, you can use Dynamic Threat Blocking to:

    • Perform an IP lookup to research the safety of an IP address.
    • Create a rule to allow (whitelist) or block (blacklist) an IP address.
      • Although you can use this screen to research, create, and organize rules, you are responsible for implementing the actual rules in your environment.
    • Review users who have performed an IP lookup in your account.

    To learn more, see Dynamic Threat Blocking (Armor Anywhere).

    Log Management services

    To enhance the default Log and Data Management services, you can:

    • Upgrade the log retention rate for these default log types from 30 days to 13 months.


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    Armor Complete and Armor Anywhere
    Armor Complete and Armor Anywhere
    Armor Complete and Armor Anywhere

    This section describes the add-on products that are available to Armor Complete and Armor Anywhere users. 

    Anchor
    Support & Onboarding - Armor Support
    Support & Onboarding - Armor Support
    Armor Support

    Order a Marketplace add-on product

    Step 1: Review product information

    In addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.


    Basic

    Advanced

    Enterprise

    PricingIncluded, no additional costMonthly charge of $995Monthly charge of $10,500 or 10% of client MRR (whichever is higher)
    Self-Service Support

    Basic

    		AdvancedEnterprise
    Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base.YesYesYes
    Included Infrastructure Management (For Armor Complete Only)*BasicAdvancedEnterprise

    VM Configuration and Deployment

    		YesYesYes
    Addition/Removal of Services Including Backup and DR ConfigurationYesYesYes
    24/7 Server Monitoring YesYesYes
    Troubleshooting YesYesYes
    Patching SupportYesYesYes
    OS Support YesYesYes
    Network Configuration Support YesYesYes
    Architecture Analysis and Guidance NoNoYes
    API ServicesBasicAdvancedEnterprise
    API Services Access Full access, unlimited useFull access, unlimited useFull access, unlimited use
    Coverage and Engagement ProfileBasicAdvancedEnterprise
    Security Operations Center24/7/36524/7/36524/7/365
    Ticket Support24/7/36524/7/36524/7/365

    Ticketing/Incidents

    		Unlimited Tickets or Open IncidentsUnlimited Tickets or Open IncidentsUnlimited Tickets or Open Incidents
    Phone SupportNot Applicable8am-5pm CST & GMT, M-F

    Round-the-Clock Coverage 

    24/7/365

    Response SLO48 hoursNot ApplicableNot Applicable
    Expanded Service ExcellenceBasicAdvancedEnterprise
    Customer Experience ManagerNot ApplicableNamed Customer Experience Manager Named Customer Experience Manager 
    Business ReviewsNot ApplicableNot ApplicableQuarterly Executive Business Reviews (EBR) 
    Response SLABasicAdvancedEnterprise
    Ticket HandlingNot ApplicablePriority ticket handling.  
    6 hours for acknowledgement during coverage hours.    		Priority ticket handling.  
    30 minutes for acknowledgement. 
    Service Credit EligibilityNot ApplicableUp to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident.Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident.
    Incident InvestigationEach incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.

    *Infrastructure Management pertains to Armor Complete solutions only

    Step 2: Order Additional Support

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Armor Support.
    3. Locate the desired add-on product option, and then select Choose This.
    4. Mark Terms & Conditions.
    5. Click Purchase.
    6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. 
      • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

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    Support & Onboarding - Armor Onboarding
    Support & Onboarding - Armor Onboarding
    Armor Onboarding

    You can use this product to receive additional assistance during the onboarding process.

    Step 1: Review product information

    ProductDescription
    Guided Onboarding

    This product offers guided onboarding services with training.

    Enterprise Onboarding

    This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support.

    With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training.

    For additional information, please contact your Account Manager.

    Managed Onboarding

    This product offers managed onboarding services with a dedicated advanced onboarding representative and project support.

    With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training.

    For additional information, please contact your Account Manager.

    Step 2: Order Onboarding Support

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Armor Onboarding.
    3. Locate the desired add-on product option, and then select Choose This.
    4. Mark Terms & Conditions.
    5. Click Purchase.
    6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. 
      • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

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    View purchased products
    View purchased products
    View Purchased Products

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Click Purchased Products.

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    Cancel a product subscription
    Cancel a product subscription
    Cancel a Product Subscription

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    Review API calls
    Review API calls
    Review API Calls


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    Application Performance Monitoring (APM)

    Step 1: Review product information 

    Armor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product. 

    Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal. 

    Note
    To learn more about this product, please see the New Relic documentation regarding New Relic APM features.

    Step 2: Order Application Performance Monitoring

    1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
    2. Locate and select Application Performance Monitoring.
    3. Click Choose This. 
    4. Click Purchase. 
    5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
      • When Armor completes the purchase process, you will receive an email from New Relic to confirm your account and to setup a password for the New Relic portal.