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Home > AMP Account User Guides > Armor Marketplace
Note
Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Product Catalog
  • View Subscriptions
  • Write Subscriptions
Note

For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP).

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Overview
Overview
Overview

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ESLP:Marketplace Overview (snippet)
ESLP:Marketplace Overview (snippet)
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Armor Complete
Armor Complete
Armor Complete

This section describes the add-on products that are only available to Armor Complete users. 

Order a Marketplace add-on product

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Virtual machines

Step 1: Review product information  

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Note

After you create a virtual machine, Armor recommends that you:

  1. Create a firewall rule
    • By default, outbound and inbound traffic are blocked from virtual machines. To allow traffic, you must create a firewall rule. To learn more, see Firewall Rules.
  2. Download the SSL/VPN client.
    • To access the virtual machine, you must download the SSL/VPN client. To learn more, see SSL VPN.


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Security & Compliance - SSL Certificates

Step 1: Review product information 

Armor, along with Global Sign, offers the following add-on product options to establish a secured, encrypted connection between your server and your user's browser:

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select SSL Certificate.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Click Purchase.
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. 
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

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Security & Compliance - Coalfire Vulnerability Scanning

Step 1: Review product information  

Use the Vulnerability Scanning for Compliance add-on product to meet compliance requirements and review potential issues discovered by the scans. 

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Coalfire Vulnerability Scanning.
  3. Locate the desired add-on product, and then select Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • When the product has been fully provisioned, you can view the Vulnerability Scanning screen in AMP for detailed information. To learn more, see Vulnerability Scanning. 

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Security & Compliance - Persistent Data Encryption 

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Persistent Data Encryption Agent.
  3. Locate the desired add-on option, and then click Choose This. 
  4. Click Purchase.  
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

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Security & Compliance - Advanced WAF

Step 1: Review product information

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Advanced WAF.
  3. Select the desired add-on product option. 
  4. In Name, enter a descriptive name to label the add-on product option. 
  5. In Workload, you can select an existing workload or a new workload. 
    • If you select a new workload, then in New Workload Name, enter a descriptive name.
  6. In In Workload Tier, you can select an existing tier or a new tier.
    • If you select a new tier, then in New Tier Name, enter a descriptive name.
  7. In Location, select a data center location. 
  8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
    • You can click Generate to have Armor create a new password. 
    • You can also enter your own password. This password must follow the rules listed in the user interface. 
  9. Click Purchase. 
  10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

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Business Continuity - Resource Monitor

Step 1: Review product information 

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Resource Monitor.
  3. Locate the desired add-on product option, and then click Choose This.
  4. Click Purchase.
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

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Backup & Recovery
Backup & Recovery
Business Continuity - Backup & Recovery

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If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup.

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Networking - Load Balancer

Step 1: Review product information

Use the Load Balancer add-on product to distribute workloads to multiple web front-end servers to expand capacity for an application with the following add-on product options: 

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select SQL Server.
  3. Locate the desired add-on product, and then click Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

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Software - Windows Remote Desktop Services License

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Windows Remote Desktop Services License.
  3. Locate the desired add-on product option, and then select Choose This.  
  4. Click Purchase.
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • After a successful order, you will receive information to access the Microsoft portal to make your configurations. 

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Armor Anywhere
Armor Anywhere
Armor Anywhere

This section describes the add-on products that are only available to Armor Anywhere users. 

Order a Marketplace add-on product

Anywhere Agent

Based on your operating system, select the appropriate document to learn how to install the Anywhere agent: 

Dynamic Threat Blocking

At a high-level, you can use Dynamic Threat Blocking to:

  • Perform an IP lookup to research the safety of an IP address.
  • Create a rule to allow (whitelist) or block (blacklist) an IP address.
    • Although you can use this screen to research, create, and organize rules, you are responsible for implementing the actual rules in your environment.
  • Review users who have performed an IP lookup in your account.

To learn more, see Dynamic Threat Blocking (Armor Anywhere).

Log Management services

To enhance the default Log and Data Management services, you can:

  • Upgrade the log retention rate for these default log types from 30 days to 13 months.


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Armor Complete and Armor Anywhere
Armor Complete and Armor Anywhere
Armor Complete and Armor Anywhere

This section describes the add-on products that are available to Armor Complete and Armor Anywhere users. 

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Support & Onboarding - Armor Support
Support & Onboarding - Armor Support
Armor Support

Order a Marketplace add-on product

Step 1: Review product information

In addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.


Basic

Advanced

Enterprise

PricingIncluded, no additional costMonthly charge of $995Monthly charge of $10,500 or 10% of client MRR (whichever is higher)
Self-Service Support

Basic

AdvancedEnterprise
Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base.YesYesYes
Included Infrastructure Management (For Armor Complete Only)*BasicAdvancedEnterprise

VM Configuration and Deployment

YesYesYes
Addition/Removal of Services Including Backup and DR ConfigurationYesYesYes
24/7 Server Monitoring YesYesYes
Troubleshooting YesYesYes
Patching SupportYesYesYes
OS Support YesYesYes
Network Configuration Support YesYesYes
Architecture Analysis and Guidance NoNoYes
API ServicesBasicAdvancedEnterprise
API Services Access Full access, unlimited useFull access, unlimited useFull access, unlimited use
Coverage and Engagement ProfileBasicAdvancedEnterprise
Security Operations Center24/7/36524/7/36524/7/365
Ticket Support24/7/36524/7/36524/7/365

Ticketing/Incidents

Unlimited Tickets or Open IncidentsUnlimited Tickets or Open IncidentsUnlimited Tickets or Open Incidents
Phone SupportNot Applicable8am-5pm CST & GMT, M-F

Round-the-Clock Coverage 

24/7/365

Response SLO48 hoursNot ApplicableNot Applicable
Expanded Service ExcellenceBasicAdvancedEnterprise
Customer Experience ManagerNot ApplicableNamed Customer Experience Manager Named Customer Experience Manager 
Business ReviewsNot ApplicableNot ApplicableQuarterly Executive Business Reviews (EBR) 
Response SLABasicAdvancedEnterprise
Ticket HandlingNot ApplicablePriority ticket handling.  
6 hours for acknowledgement during coverage hours.		Priority ticket handling.  
30 minutes for acknowledgement. 
Service Credit EligibilityNot ApplicableUp to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident.Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident.
Incident InvestigationEach incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.

*Infrastructure Management pertains to Armor Complete solutions only

Step 2: Order Additional Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Armor Support.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. 
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

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Support & Onboarding - Armor Onboarding
Support & Onboarding - Armor Onboarding
Armor Onboarding

You can use this product to receive additional assistance during the onboarding process.

Step 1: Review product information

ProductDescription
Guided Onboarding

This product offers guided onboarding services with training.

Enterprise Onboarding

This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support.

With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training.

For additional information, please contact your Account Manager.

Managed Onboarding

This product offers managed onboarding services with a dedicated advanced onboarding representative and project support.

With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training.

For additional information, please contact your Account Manager.

Step 2: Order Onboarding Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Armor Onboarding.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. 
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

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Application Performance Monitoring (APM)

Step 1: Review product information 

Armor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product. 

Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal. 

Note
To learn more about this product, please see the New Relic documentation regarding New Relic APM features.

Step 2: Order Application Performance Monitoring

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace. 
  2. Locate and select Application Performance Monitoring.
  3. Click Choose This. 
  4. Click Purchase. 
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • When Armor completes the purchase process, you will receive an email from New Relic to confirm your account and to setup a password for the New Relic portal. 

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