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In this section:
Live Recovery refers to the action of replicating your primary environment into a secondary (or recovery) environment. This action is also known as a failover.
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What is the difference between a test failover and a live recovery?
A test failover serves two purposes:
- To verify that the add-on product has been fully provisioned in your environment
- To meet compliance requirements
Additionally, a test failover does not affect your production environment.
A live recovery serves to keep your applications available during an environment outage. You should only request a live recovery if you are unable to handle the expected environment downtime.
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I had Continuous Server Replication (Disaster Recovery) in my Gen 3 (my.armor.com) environment. Do I need to order this add-on product again in my Gen 4 (amp.armor.com) environment?
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To learn how to order, see Disaster Recovery (upgraded users) (external draft).
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How do I order Continuous Server Replication (Disaster Recovery) and request a test
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failover?
You can order the Continuous Server Replication (Disaster Recovery) add-on product in the Armor Management Portal (AMP). Once this add-on product has been fully provisioned, you can submit a support ticket to request a recovery. Armor Support will coordinate with you to establish expectations and timelines.
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| To learn how to send a support ticket, see Support Tickets. |
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Who can request a recovery?
Armor Support will only perform a recovery when an authorized user has made the request to Armor.
As a result, when you order Continuous Server Replication (Disaster Recovery), Armor Support will ask via a support ticket the names of your authorized users; only these users can submit a support ticket to request a recovery.
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If I make a change in my recovery environment, will that change be reflected in my primary environment after a restoration?
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Both the primary virtual machine and the live recovery virtual machine will be displayed in the Log Management screen. |
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During a test
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failover, how are the primary and test
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failover virtual machines displayed in AMP?
In a test recoveryfailover, both the primary virtual machine and the test recovery failover virtual machine will be displayed.
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The name of the test recovery failover virtual machine will be the same name as the primary virtual machine, along with a - Test. For example, if the name of your primary virtual machine is My Company, then the name of the test recovery failover virtual machine will be My Company - Test. |
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To access a live recovery virtual machine, you cannot use the Gen 3 (my.armor.com) SSL/VPN client. You can only use the Gen 4 (amp.armor.com) SSL/VPN client. To learn how to download and install an SSL/VPN client in Gen 4, see SSL/VPN. |
Who can request a recovery?
Armor Support will only perform a recovery when an authorized user has made the request to Armor.
As a result, when you order Continuous Server Replication (Disaster Recovery), Armor Support will ask via a support ticket the names of your authorized users; only these users can submit a support ticket to request a recovery
What is the difference between a test recovery and a live recovery?
A test recovery serves two purposes:
- To verify that the add-on product has been fully provisioned in your environment
- To meet compliance requirements
Additionally, a test recovery does not affect your production environment.
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Will a recovery and restoration affect my DNS?
A test recovery failover will not affect your DNS; however, a live recovery will affect your DNS.
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