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| Note |
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| To learn how to send a support ticket, see Support Tickets. |
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During a live recovery and restoration, how are the primary and live recovery virtual machines displayed in AMP?
During a recovery, your primary You will see duplicate virtual machine is essentially recreated in AMP. As a result, you may notice duplicate virtual machine entries in certain screens in AMP.
In a live recovery, the primary virtual machine will not be visible.
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entries in the Armor Management Portal (AMP). These duplicate entries will depend on the specific screen in AMP.
Review the following tables to understand how virtual machines are displayed in AMP during a recovery and restoration.
| Recovery | Live recovery virtual machine | Primary virtual machine | ||
|---|---|---|---|---|
| Malware Protection screen in recovery | Visible | Visible | ||
| FIM screen in recovery | Visible | Visible | ||
| Patching screen in recovery | Visible | Visible | ||
| Log Management screen in recovery | Visible | Visible | ||
| Virtual Machines screen in recovery | Visible
| Not visible |
In a test recovery, you will see the primary virtual machine and the recovery virtual machine listed throughout AMP.
In a test recovery, the recovery virtual machine will contain the same name as the primary virtual machine with a - Test added to the name.
| Restoration | Live recovery virtual machine | Primary virtual machine |
|---|---|---|
| Malware Protection screen in restoration | Visible | Visible |
| FIM screen in restoration | Visible | Visible |
| Patching screen in restoration | Visible | Visible |
| Log Management screen in restoration | Visible | Visible |
| Virtual Machines screen in restoration | Not visible | Visible |
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During a test recovery and restoration, how are the primary and test recovery virtual machines displayed in AMP?
You will see duplicate virtual machine entries in the Armor Management Portal (AMP). These duplicate entries will depend on the specific screen in AMP.
Review the following tables to understand how virtual machines are displayed in AMP during a recovery and restoration.
| Recovery | Test recovery virtual machine | Primary virtual machine | ||
|---|---|---|---|---|
| Malware Protection screen in recovery | Visible | Visible | ||
| FIM screen in recovery | Visible | Visible | ||
| Patching screen in recovery | Visible | Visible | ||
| Log Management screen in recovery | Visible | Visible | ||
| Virtual Machines screen in recovery | Visible
| Visible |
| Restoration | Test recovery virtual machine | Primary virtual machine |
|---|---|---|
| Malware Protection screen in restoration | Visible | Visible |
| FIM screen in restoration | Visible | Visible |
| Patching screen in restoration | Visible | Visible |
| Log Management screen in restoration | Visible | Visible |
| Virtual Machines screen in restoration | Not visible | Visible |
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How do I access a recovery virtual machine?
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A live recovery serves to troubleshoot during a data center outage. A live recovery will affect your production environment; , and as a result, you should only request a live recovery to troubleshoot during a data center outage.
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Will a recovery and restoration affect my DNS?
A test recovery will not affect your DNS; however, a live recovery will affect your DNS.
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