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To fully use this screen, you must add the following permission to your account:

• Read FIM

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Troubleshoot FIM Troubleshoot FIM

Troubleshooting

Armor troubleshoots servers that contain File Integrity Monitoring subcomponents in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.

1. In the Armor Management Portal (AMP), click Support, and then click Tickets. 
2. Click Create a Ticket.
3. Select or search for the desired category for your ticket request type.
4. Complete the missing fields.
   1. In Description, enter useful details that can help Armor quickly troubleshoot the problem.
5. Click Create. 
6. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets.