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| Home > Armor Anywhere - Product User Guide > Response dashboard (Armor Anywhere) |
Overview
In the Response screen, the Response score includes information about the response time between you and Armor for Security Incidents.
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Security Incidents are open or pending support tickets that are considered important, security-focused issues. |
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Widgets and graphs
| Widget | Description | ||
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| Response Score | This widget displays the combined average times from the Average Response Time score and the Average Customer Response Time. Additionally
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| Average Armor Response Time | This widget displays Armor's average time to respond to a Security Incident.
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| Average Customer Response Time | This widget displays your average time to respond to a Security Incident.
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| Response Score Trend | This graph displays the history of your response scores. |
| Overall Armor Dwell Time | This graph displays Armor's average time to resolve a Security Incident for all Armor users. The data in this graph includes information from all Armor users; this graph is not specific to your account. This graph will be updated on a monthly basis. |
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The Average Armor Response Time and Average Customer Response Time scores are based on how long Armor or you (or someone on your account) take to respond to a Security Incident.
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If you or Armor responds to a ticket within 1 day, then a score will not be assigned. |
| Score | Description | Health Status | ||
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| 10 | You or Armor has responded to a Security Incident in 2 days or less.
| Good | ||
| 9 | You or Armor has responded to a Security Incident in 2 days or more. | Good | ||
| 8 | You or Armor has responded to a Security Incident in 3 days or more. | Good | ||
| 7 | You or Armor has responded to a Security Incident in 4 days or more. | Fair | ||
| 6 | You or Armor has responded to a Security Incident in 5 days or more. | Fair | ||
| 5 | You or Armor has responded to a Security Incident in 6 days or more. | Fair | ||
| 4 | You or Armor has responded to a Security Incident in 7 days or more. | Fair | ||
| 3 | You or Armor has responded to a Security Incident in 14 days or more. | Poor | ||
| 2 | You or Armor has responded to a Security Incident in 30 days or more. | Poor | ||
| 1 | You or Armor has responded to a Security Incident in 45 days or more. | Poor |
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