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| Home > Armor Anywhere - Product User Guide > Response dashboard (Armor Anywhere) |
Overview
In the Response screen, the Response score includes information about the response time between you and Armor for Security Incidents.
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Security Incidents are open or pending support tickets that are considered important, security-focused issues. |
Widgets and graphs
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This widget displays the combined average times from the Average Response Time score and the Average Customer Response Time.
Additionally
- = Time in minutes from ticket creation date
- y = First response of opposing party to ticket (Armor or Customer)
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This widget displays Armor's average time to respond to a Security Incident.
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| To learn how these scores are calculated, see Response dashboard (Armor Anywhere). |
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This widget displays your average time to respond to a Security Incident.
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| To learn how these scores are calculated, see Response dashboard (Armor Anywhere). |
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This graph displays Armor's average time to resolve a Security Incident for all Armor users.
The data in this graph includes information from all Armor users; this graph is not specific to your account.
This graph will be updated on a monthly basis.
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The Average Armor Response Time and Average Customer Response Time scores are based on how long Armor or you (or someone on your account) take to respond to a Security Incident.
Review the following table to understand the how a score is determined.
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If you or Armor responds to a ticket within 1 day, then a score will not be assigned. |
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You or Armor has responded to a Security Incident in 2 days or less.
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If you do not have any tickets opened, then you will receive a score of 10. |
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You or Armor has responded to a Security Incident in 45 days or more.
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