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| Note |
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| To learn how to send a support ticket, see Support Tickets. |
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Who can request a live recovery?
Armor Support will only perform a live recovery when an authorized user has made the request to Armor.
As a result, when you order Continuous Server Replication (Disaster Recovery), Armor Support will ask via a support ticket the names of your authorized users; . In the future, only these users can submit a support ticket to request a live recovery.
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If I make a change in my live recovery environment, will that change be reflected in my primary environment after a restoration?
Any change that you make in the Armor Management Portal (AMP) will not be reflected in the primary environment after a live recovery and restoration. For example, any change to your firewall rules will not be replicated in the primary environment.
However, any change in the backend (outside of AMP) will be replicated, such as a change to your database.
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How do I end the live recovery process and restore to my primary environment?
You must send a support ticket and indicate your interest to restore to your primary environment.
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In a live recovery, only the live recovery virtual machine will be displayed in AMP. The live recovery virtual machine will contain the same names name as the primary virtual machine, along with a yellow icon.
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