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While every AMP account is unique, at a high-level, you can use these instructions to cancel your Armor's private cloud account. In some cases, you may need to contact Armor Support to complete this process.  

Note

These instructions only apply to account administrators.

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There are two ways to delete a virtual machine. You can delete a virtual machine now or at the end of your billing cycle.  

Note

If you delete a virtual machine before the end of the billing cycle, you will still be charged for the full amount.

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click click Infrastructure.
  2. Click Click Virtual Machines.
  3. Locate and hover over the desired virtual machine.
  4. Click the vertical ellipses.
  5. Click Click Power Off.Click 
  6. Click Power Off again again.
  7. Hover over the virtual machine, and then click the vertical ellipses.
  8. Click Click Delete.
  9. Click Click Delete VM.

Step 2: Delete your workloads

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Step 3: Unassign and remove an existing public IP address address

  1. In the Armor the Armor Management Portal (AMP), in the left-side navigation, click click Infrastructure.

  2. Click Click IP Addresses.  

  3. If you have virtual machines in various data centers, then in the top menu, select the corresponding data center.  

  4. Click Click Public.  

  5. Locate and hover over the desired public IP address.  

  6. Click the vertical ellipses.

  7. Click Remove Click Remove NAT.Click 

  8. Click Remove NAT again again.

  9. Locate and hover over the desired public IP address.  

  10. Click Relinquish IP.

  11. Click Relinquish IP again.

  12. Repeat these steps for every public IP address assigned to your account.  

Step 4: Delete your L2L tunnels

  1. In the Armor the Armor Management Portal (AMP), in the left-side navigation, click click Infrastructure.  

  2. Click Click L2L VPN.

  3. If you If you have virtual machines in various data centers, then click the corresponding data center.  

  4. Locate and hover over the desired virtual machine.  

  5. Click the vertical ellipses.  

  6. Click Delete.   

  7. Click Click Save Changes.  

  8. Repeat these steps for every L2L tunnel in your account.  


Step 5: Remove SSL VPN access for your users

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Step 7: Remove vulnerability scanning (compliance) product product

Note

When you delete a vulnerability scanning option, the changes will take place at the end of the billing cycle.  

  1. In the Armor Management Portal (AMP), in the left-side navigation, click click Security.

  2. Click Click Vulnerability Scanning.   

  3. Click the gear icon, and then select Remove  Remove Service.  

  4. Click Remove Vulnerability Vulnerability Scanning.  


Step 8: Remove log retention upgrade upgrade

By default, logs are retained for 30 days; however, all users have the option to upgrade their log retention rate to 13 months. If you upgraded your log retention, you must send a support ticket to cancel.

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Note

A user cannot disable or remove their own user account.

  1. In the Armor the Armor Management Portal (AMP), in the left-side navigation, click click Account.  

  2. Click Click Users.  

  3. Locate and hover over the desired user.

  4. Click the vertical ellipses.

  5. Click Click Disable.  

  6. Click Click OK.

  7. Locate and hover over the desired user.  

  8. Click the vertical ellipses.  

  9. Select Select Remove User from Account.  

  10. Click Click OK.  

  11. Repeat these steps for every user in your account.

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