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Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Product Catalog
  • View Subscriptions
  • Write Subscriptions
Note

For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP).

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Overview
Overview

You can use the Armor Marketplace to begin the purchase and configuration process for available add-on products.

Some add-on products in the Armor Marketplace may require additional support from Armor before you can use the add-on products.

When you select an add-on product, a ticket will be automatically created and sent to Armor Support to begin the configuration process. Additionally, the billing process will begin.

After a successful order, you can view your products in the Purchased Products section under Marketplace.


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View purchased products
View purchased products

View Purchased Products

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
  2. Click Purchased Products.


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Cancel a product subscription
Cancel a product subscription

Cancel a Product Subscription

Note

When you cancel a product subscription, the cancellation will take place immediately; however, you will still be charged for the full amount until the end of the billing cycle.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
  2. Click Purchased Products.
  3. Locate and hover over the desired product.
  4. Click the vertical ellipses.
  5. Click Cancel.
  6. Click CancelSubscription.


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Armor Complete and Armor Anywhere
Armor Complete and Armor Anywhere
Armor's private cloud and Armor Anywhere

This section describes the add-on products that are available to Armor's private cloud and Armor Anywhere users.

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Support & Onboarding - Armor Support
Support & Onboarding - Armor Support
Armor Support

Order a Marketplace add-on product

Step 1: Review product information

In addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.


Basic

Advanced

Enterprise

PricingIncluded, no additional costMonthly charge of $995Monthly charge of $10,500 or 10% of client MRR (whichever is higher)
Self-Service Support

Basic

AdvancedEnterprise
Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base.YesYesYes
Included Infrastructure Management (For Armor's private cloud Only)*BasicAdvancedEnterprise

VM Configuration and Deployment

YesYesYes
Addition/Removal of Services Including Backup and DR ConfigurationYesYesYes
24/7 Server Monitoring YesYesYes
Troubleshooting YesYesYes
Patching SupportYesYesYes
OS Support YesYesYes
Network Configuration Support YesYesYes
Architecture Analysis and Guidance NoNoYes
API ServicesBasicAdvancedEnterprise
API Services Access Full access, unlimited useFull access, unlimited useFull access, unlimited use
Coverage and Engagement ProfileBasicAdvancedEnterprise
Security Operations Center24/7/36524/7/36524/7/365
Ticket Support24/7/36524/7/36524/7/365

Ticketing/Incidents

Unlimited Tickets or Open IncidentsUnlimited Tickets or Open IncidentsUnlimited Tickets or Open Incidents
Phone SupportNot Applicable8am-5pm CST & GMT, M-F

Round-the-Clock Coverage

24/7/365

Response SLO48 hoursNot ApplicableNot Applicable
Expanded Service ExcellenceBasicAdvancedEnterprise
Customer Success ManagerNot ApplicableNamed Customer Success ManagerNamed Customer Success Manager
Business ReviewsNot ApplicableNot ApplicableQuarterly Executive Business Reviews (EBR)
Response SLABasicAdvancedEnterprise
Ticket HandlingNot ApplicablePriority ticket handling.
6 hours for acknowledgement during coverage hours.		Priority ticket handling.
30 minutes for acknowledgement.
Service Credit EligibilityNot ApplicableUp to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident.Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident.
Incident InvestigationEach incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.

*Infrastructure Management pertains to Armor's private cloud solutions only

Step 2: Order Additional Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
  2. Locate and select Armor Support.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

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Support & Onboarding - Armor Onboarding
Support & Onboarding - Armor Onboarding
Armor Onboarding

You can use this product to receive additional assistance during the onboarding process.

Step 1: Review product information

ProductDescription
Guided Onboarding

This product offers guided onboarding services with training.

Enterprise Onboarding

This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support.

With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training.

For additional information, please contact your Account Manager.

Managed Onboarding

This product offers managed onboarding services with a dedicated advanced onboarding representative and project support.

With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training.

For additional information, please contact your Account Manager.

Step 2: Order Onboarding Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
  2. Locate and select Armor Onboarding.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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Application Performance Monitoring (APM)

Step 1: Review product information

Armor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product.

Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal.

Note
To learn more about this product, please see the New Relic documentation regarding New Relic APM features.

Step 2: Order Application Performance Monitoring

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
  2. Locate and select Application Performance Monitoring.
  3. Click Choose This.
  4. Click Purchase.
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
    • When Armor's private clouds the purchase process, you will receive an email from New Relic to confirm your account and to setup a password for the New Relic portal.




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