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Configure multi-factor authentication as a current user
Configure multi-factor authentication as a current user
Configure Multi-Factor Authentication (MFA) for your account

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Each time you log into the Armor Management Portal (AMP), you must connect via a multi-factor authentication (MFA) method. There are two MFA methods:

  • Phone call
    • Every time you log into AMP, you will receive a phone call. Answer the call, and follow the instructions to access AMP.
  • Phone application (Okta Verify)
    • Every time you log into AMP, you will receive a push notification on your phone from the application. Open the application, and then click Verify to access AMP.

Users are not required to enroll in both MFA options, but at a minimum, the phone call option is required.


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Configure MFA For New User
Configure MFA For New User
Configure MFA For New User

The first time a user logs into AMP, the user will be prompted to configure their MFA. All users are required to setup the MFA phone call option. After configuring the MFA phone call option, the user can choose to optionally setup the MFA phone application (Okta Verify).

  1. Navigate tohttps://amp.armor.comand enter your credentials

  2. The required MFA phone call setup wizard will be launched.

  3. Enter the phone number you want to use for your MFA phone call

  4. Click theCallbutton

  5. When your phone rings, a 5 digit code will be read to you and you will enter the 5 digit code into theVerifybox on the screen.

  6. Once the setup for the required MFA phone call is complete, you will see a screen that allows you to optionally setup the MFA phone application

  7. To setup the optional MFA phone application, click theSet uplink

  8. The MFA phone application setup wizard will be launched.

  9. Select the type device

  10. In your phone device, download the application called Okta Verifyand open the Okta Verify app.

  11. Click next in the setup wizard

  12. In the Okta Verify app clickAdd Accountand chooseOrganization. You will be prompted to scan the QR code in the setup wizard with the app on your phone.

  13. After the MFA configuration is complete, you should be successfully logged into the AMP portal.


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Change MFA Method Used For AMP MFA
Change MFA Method Used For AMP MFA
Change MFA Method Used For AMP MFA

If you have configured both the MFA options, the last MFA option that was used to successfully login to AMP with be used as the default MFA option for all subsequent AMP logins.

To change the default MFA option used (only applies if enrolled in both MFA options)

  1. Navigate tohttps://amp.armor.comand enter your credentials

  2. Click on the drop down on the MFA verification screen and select the MFA option.

  3. Complete the MFA verification process


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MFA Management
MFA Management
MFA Management

All MFA management (i.e. phone number change, MFA enrollment) will be done in the Armor Okta Dashboard.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.

  2. In the drop-down menu, select Settings.

  3. Click Security + Authentication.

  4. Click theArmor Okta Dashboardlink. This will open the Armor Okta Dashboard in a new tab in your web browser.

  5. From the dashboard, pull down the menu under your user name in the top right corner of the dashboard.

  6. Select theSettingsoption.

  7. Select the greenEdit Profilebutton and verify your credentials and MFA to enable the editing of the account settings.

  8. Scroll the page to theExtra Verificationsection. You should see aRemoveoption on the MFA options you are currently enrolled in and aSet upoption for those you are not enrolled in.

  9. To change your phone number or MFA enrollment, select toRemoveany options that you are currently enrolled in.

  10. The select the Set up option next to the MFA enrollment you wish to enroll in and follow the instructions.


    Note

    You must re-enroll in the MFA phone call. If you fail to re-enroll, you will be prompted to enroll before you are able to access AMP.

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Troubleshoot MFA for a new phone device or phone number
Troubleshoot MFA for a new phone device or phone number

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Troubleshoot MFA for a new phone device or phone number

Every time you log into the Armor Management Portal (AMP), you must connect via a multi-factor authentication (MFA) method that is specific to your phone device or phone number. As a result, if you change your phone device or phone number, you may need to perform additonal steps in order to maintain access to your AMP account.

Review the following scenarios to learn how to maintain access to your AMP account:

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titleIf you have your current phone device and a new phone device available

You can use these instructions if you:

  • Will soon switch phone devicesOR
  • Have both phone devices available

Follow the instructions listed in theMFA Managementsection, then follow the instructions listed underConfigure MFA For New User.

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titleIf you use the phone call method, and you have already changed your phone number

Please call support. Armor will perform a forced reset on your MFA enrollment. Your MFA enrollment will be removed and you will re-enroll in MFA using the configuration steps listed in theConfigure MFA For New User section.

  1. Contact Armor Support to update your phone number.
    • For the United States office, call + 1 877 262 3473. For the United Kingdom office, call +44 800 500 3167.
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titleIf you use the phone application (Microsoft Authenticator) method, and you have already changed your phone device

You can use these instructions if you:

  • You can use these instructions if you:

    • Used the phone application (Okta Verify) to access AMPAND
    • Already switched to a different phone device

    Log into AMP using the instructions in theChange MFA Methodsection, then use the steps listed in theMFA Managementsection to reconfigure verification using Okta Verify.



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Create and invite a user account
Create and invite a user account
Create and invite a user account

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ESLP:Invite a new user (snippet)
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Accept and complete a user invitation
Accept and complete a user invitation
Accept and complete a user invitation

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ESLP:Complete your account signup (snippet)
ESLP:Complete your account signup (snippet)
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Remove a new user
Remove a new user
Remove a newly created / invited user from your account

You can remove a user account that is in the Invited status or Enabled status.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users.
  3. Locate the newly created user.
  4. Hover over the user, and then click the vertical ellipses.
  5. Select Remove User from Account.
  6. Click OK.


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Enable or disable a user account
Enable or disable a user account
Enable or disable a user account

Note

A user cannot disable or enable their own user account.

Note

When you disable a user, you also disable the ability to edit their roles. You cannot add or remove a disabled user's roles.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users.
  3. Locate and hover over the desired user.
  4. Click the vertical ellipses.
  5. Click Enable or Disable.
  6. Click OK.
Note

After you disable a user, you can then remove a user from your account.

Note

A user cannot remove their own user account.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users.
  3. Locate and hover over the desired user.
  4. Click the vertical ellipses.
  5. Select Remove User from Account.
  6. Click OK.


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Switch to another user account
Switch to another user account
Switch to another user account

If you have multiple Armor Management Portal (AMP) accounts, you can simply switch to another user account. You do not have to logout and login again to access your other accounts.

You can switch accounts while inside a specific page without being redirected to the home page. This function exists when you switch to another account that contains the same, corresponding page.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. In the menu that appears, select the desired account. The screen will automatically refresh and load the selected account.


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Update your profile information
Update your profile information
Update basic profile information

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings.

  3. Make your desired changes.

  4. Click Update User.


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Change your password
Change your password
Change your password

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To create a secure login for your account, Armor recommends that you use a passphrase, and not a password.

A passphrase is a combination of seemingly unrelated words; a password tends to be a single word, followed by numbers and special characters. To increase the strength of your passphrase, you can add numbers, special characters, and a mix of upper-case and lower-case letters.

For example, you can enhance the passphrase armoravocadosummer to armor@vocado$uMM3er.

Note

When you create and change your password in AMP, consider the following statements:

  • You can only change your password once every 24 hours.
  • Passwords expire after 60 days.
  • You cannot use any of your previous 24 passwords.
  • After 6 failed login attempts, you will be locked out of your account for an hour.
    • An account administrator on your account or Armor support can unlock your account.
  • After 15 minutes of inactivity, you will be logged out of the Armor Management Portal (AMP).
  • You will receive an email from Armor to confirm that you have changed your password. If you wrongly receive this email, you must contact Armor immediately.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.

  2. In the drop-down menu, select Settings.

  3. Click Security + Authentication.

  4. Click theArmor Okta Dashboardlink. This will open the Armor Okta Dashboard in a new tab in your web browser.

  5. From the dashboard, pull down the menu under your user name in the top right corner of the dashboard.

  6. Select theSettingsoption.

  7. Select the greenEdit Profilebutton and verify your credentials and MFA to enable the editing of the account settings.

  8. Scroll the page to theChange Passwordsection.

    1. The password requirements are displayed on the screen in theChange Passwordsection

  9. Enter your current password and the new password and clickChange Password

  10. You will then be required to enter your current password and clickVerify

  11. You will then be asked to verify your MFA which is required to complete the changing of your password

  12. Once verified, your password has been changed

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removeauserfromanaccount
removeauserfromanaccount
Remove a user from an account


Note

When you remove a user from your account in the Armor Management Portal (AMP), you will also disable their SSL VPN account and MFA configurations.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users.
  3. Locate and hover over the desired user.
  4. Click the vertical ellipses.
  5. Click Disable, and then click OK.
  6. Click the vertical ellipses again, and then select Remove User from Account.
  7. Click OK.


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Retrieve a forgotten password
Retrieve a forgotten password
Reset a forgotten password

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Note

You can only change your password once every 24 hours.

Note

You can reset your password via email.


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Reset a password via email
Reset a password via email
Reset a password via email

  1. On the login page, clickNeed additional help?

  2. ClickForgot Password?

  3. Enter the email address associated with your user account, and then click Reset via Email.

  4. Click theReset Passwordlink in the email.

  5. Enter a new password; re-enter the password to confirm, and then click Reset Password.

    • You will receive an error message if:

      • Your passwords do not match.

      • Your password does not meet the password requirements.

      • Your password was changed less than 24 hours ago.

      • Your password was recently used. (You cannot use any of your previous 24 passwords.)

  6. After you reset your password, your screen will refresh to the Armor Okta Dashboard.

  7. To access the AMP Portal, Click on the AMP icon on the dashboard

  8. A new tab will open and prompt you for MFA verification.

  9. After successful validation you will be navigated to the Armor Management Portal (AMP).


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Create a role and add permissions
Create a role and add permissions
Roles and Permissions

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Create a role and add permissions

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ESLP:Create a role and add permissions (snippet)
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Add a role to a user account
Add a role to a user account
Assign a role to an existing user account

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Roles + Permissions.
  3. Locate and select the desired role.
  4. In the top menu, click Members.
  5. In the field, enter and select the desired user.
    • The change will be automatically saved.
    • The user will have immediate access to the permissions within the role.
  6. (Optional) To remove a user, hover over the desired user, click the trash icon, and then click Remove user access.


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Update notification preferences
Update notification preferences
Configure notification preferences

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Armor recommends that you configure your account to receive notifications forAccount, Billing, and Technical events.

Info

These notification preferences do not relate to support tickets.

To update your notification preferences for support tickets, seeSupport Tickets.

Account

You will receive a notification when:

  • MFA change/enrollment

  • A password change

Billing

You will receive a notification when:

  • An invoice has posted.
  • An invoice is past due (2, 10, 15, 25, and 30 days).
  • A payment method will soon expire (1, 15, and 30 days).


Info

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users.
  3. Locate and hover over the desired user.
  4. Click the vertical ellipses.
  5. Select Set as Primary Billing Contact.
  6. Click OK.
Technical

You will receive a notification when:

  • A virtual machine will be deleted or downgraded.
  • CPU, disk, and memory utilization is at more than 90% for 5 minutes.
  • Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.
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Info

You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings.
  3. ClickNotification Preferences.
  4. Use the slider to make your desired changes.
    • Select Email to receive notifications through email.
  5. Click Update Notification Preference to save your changes.

The above notifications preference types are not available unless the user is assigned one of the following permissions:

AccountBillingTechnical
  • Read Identity
  • Update Personal Identity
  • Write Identity
  • Update Payment Information
  • View Invoices
  • Read Product Catalog
  • View Subscriptions
  • Write Subscriptions
    • Read Workload(s)
    • Write Workload
    • Read Virtual Machine(s)
    • Write Virtual Machine
    • View Subscriptions
    • Write Subscriptions
    • Read Workload(s)
    • Write Workload
    • Read Virtual Machine(s)
    • Write Virtual Machine




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