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To fully use this screen, you must have the following permissions assigned to your account: - Read Product Catalog
- View Subscriptions
- Write Subscriptions
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For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP). |
You can use the Armor Marketplace to begin the purchase and configuration process for available add-on products. Some add-on products in the Armor Marketplace may require additional support from Armor before you can use the add-on products. When you select an add-on product, a ticket will be automatically created and sent to Armor Support to begin the configuration process. Additionally, the billing process will begin. After a successful order, you can view your products in the Purchased Products section under Marketplace.
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| View purchased products |
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| View purchased products |
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View Purchased Products
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Click Purchased Products.
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| Cancel a product subscription |
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| Cancel a product subscription |
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Cancel a Product Subscription
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When you cancel a product subscription, the cancellation will take place immediately; however, you will still be charged for the full amount until the end of the billing cycle. |
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Click Purchased Products.
- Locate and hover over the desired product.
- Click the vertical ellipses.
- Click Cancel.
- Click CancelSubscription.
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| Armor Complete and Armor Anywhere |
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| Armor Complete and Armor Anywhere |
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Armor's private cloud and Armor Anywhere
This section describes the add-on products that are available to Armor's private cloud and Armor Anywhere users. | Anchor |
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| Support & Onboarding - Armor Support |
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| Support & Onboarding - Armor Support |
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Armor SupportOrder a Marketplace add-on productIn addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.
| Basic | Advanced | Enterprise |
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| Pricing | Included, no additional cost | Monthly charge of $995 | Monthly charge of $10,500 or 10% of client MRR (whichever is higher) |
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| Self-Service Support | Basic | Advanced | Enterprise |
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| Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base. | Yes | Yes | Yes | | Included Infrastructure Management (For Armor's private cloud Only)* | Basic | Advanced | Enterprise |
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VM Configuration and Deployment | Yes | Yes | Yes | | Addition/Removal of Services Including Backup and DR Configuration | Yes | Yes | Yes | | 24/7 Server Monitoring | Yes | Yes | Yes | | Troubleshooting | Yes | Yes | Yes | | Patching Support | Yes | Yes | Yes | | OS Support | Yes | Yes | Yes | | Network Configuration Support | Yes | Yes | Yes | | Architecture Analysis and Guidance | No | No | Yes | | API Services | Basic | Advanced | Enterprise |
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| API Services Access | Full access, unlimited use | Full access, unlimited use | Full access, unlimited use | | Coverage and Engagement Profile | Basic | Advanced | Enterprise |
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| Security Operations Center | 24/7/365 | 24/7/365 | 24/7/365 | | Ticket Support | 24/7/365 | 24/7/365 | 24/7/365 | Ticketing/Incidents | Unlimited Tickets or Open Incidents | Unlimited Tickets or Open Incidents | Unlimited Tickets or Open Incidents | | Phone Support | Not Applicable | 8am-5pm CST & GMT, M-F | Round-the-Clock Coverage 24/7/365 | | Response SLO | 48 hours | Not Applicable | Not Applicable | | Expanded Service Excellence | Basic | Advanced | Enterprise |
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| Customer Success Manager | Not Applicable | Named Customer Success Manager | Named Customer Success Manager | | Business Reviews | Not Applicable | Not Applicable | Quarterly Executive Business Reviews (EBR) | | Response SLA | Basic | Advanced | Enterprise |
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| Ticket Handling | Not Applicable | Priority ticket handling.
6 hours for acknowledgement during coverage hours. | Priority ticket handling.
30 minutes for acknowledgement. | | Service Credit Eligibility | Not Applicable | Up to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident. | Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident. | | Incident Investigation | Each incident includes 2 free hours of investigation. | Each incident includes 2 free hours of investigation. | Each incident includes 2 free hours of investigation. |
*Infrastructure Management pertains to Armor's private cloud solutions only Step 2: Order Additional Support- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Armor Support.
- Locate the desired add-on product option, and then select Choose This.
- Mark Terms & Conditions.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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| Support & Onboarding - Armor Onboarding |
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| Support & Onboarding - Armor Onboarding |
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Armor OnboardingYou can use this product to receive additional assistance during the onboarding process. | Product | Description |
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| Guided Onboarding | This product offers guided onboarding services with training. | | Enterprise Onboarding | This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support. With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training. For additional information, please contact your Account Manager. | | Managed Onboarding | This product offers managed onboarding services with a dedicated advanced onboarding representative and project support. With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training. For additional information, please contact your Account Manager. |
Step 2: Order Onboarding Support- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Armor Onboarding.
- Locate the desired add-on product option, and then select Choose This.
- Mark Terms & Conditions.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets.
- Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.
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| Armor, along with New Relic, offer real-time application and server monitoring with the Advanced Application Monitoring (New Relic Pro) add-on product. Although you will order Application Performance Monitoring from the Armor Management Portal (AMP), you will configure and use the product within the New Relic portal. | Note |
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| To learn more about this product, please see the New Relic documentation regarding New Relic APM features. |
- In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace.
- Locate and select Application Performance Monitoring.
- Click Choose This.
- Click Purchase.
- A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests.
- When Armor's private clouds the purchase process, you will receive an email from New Relic to confirm your account and to setup a password for the New Relic portal.
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